Sr Administrative Asst

STATEMENT OF PURPOSE 

Responsible for supporting the multidisciplinary team in the Specialist Outpatient Clinic in processes related to the coordination of care for patients.

MAJOR DUTIES AND RESPONSIBILITIES 

(A)   SPECIFIC (80%) 

• Provide administrative and coordination support to care coordinators, social workers and nurses in management of patients in the Specialist Outpatient Clinic (SOC):
  • Conduct assessment of patients/caregivers using relevant assessment surveys
  • Liaise with care team, patients and their families to initiate and coordinate appropriate referrals to internal departments and external parties e.g. community partners.
  • Scheduling of appointments and liaise with Customer Contact Centre and respective SOC, where needed.
  • Engage and follow-up with patients and their families to gather relevant information required to put up referrals for services, schemes or financial assistance, where needed and when necessary. 
• Work closely with the multidisciplinary team to support the coordination of care for identified patients in SOC.
• Ensure timely follow up with patients/caregivers on plans or activities as required by the multidisciplinary team, including the documentation of such communications with patients and their families.
• Provide operational administrative support to the multidisciplinary team where needed, including data extraction and data processing. 

B. GENERAL (20%) 

• Embrace continuous improvement by participating in improvement initiatives.
• Maintain electronic information record of patient as established by organization.
• Carry out other duties as assigned by the supervisor or Head of Department.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Higher NITEC and above
• Minimum of 2 years in service industry/health-care related areas preferred
• Possess positive attitude, initiative and keenness to learn.
• Possess good interpersonal and communication skills

(B) SPECIALISED TRAINING

• Knowledge of Excel

ABNORMAL PHYSICAL WORKING CONDITION

• None

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