Responsibilities
- Exceed KPI set eg, new order, sales & profit target, TAT, operational availability
- Set sale, GP and new order targets for maintenance team Leads
- Monitor and update management on the progress regularly including project finance steering.
- Resource Planning – Plan manpower, training needs & cross-training to other projects, identify specialist in Knowledge retention & SOP documentation
- Contract Management – Ensure team leader work within assigned budget
- Ensure the team meet the contractual KPI
- Review Annual Performance/processes report for contract renewal
- Support team leaders in monthly performance review meeting with customers
- Manage and implement action plan to improve reliability as per contract
- Approve maintenance proposals, monthly reports etc
- Interface with management team of customers, partners, and OEM to ensure support and meet the contractual commitment
- Identify Growth Areas – Plan & implement new Technical Capability Built-up
- Explore new business areas
- Provide support to transit new projects to O&S
- Customer Engagement – Arrange visits, Demos and workshop
- Obtain Feedbacks – Review & Respond to feedback
Requirements
- Bachelor’s degree or Diploma in Engineering
- Prior experience in Maintenance and Support Services, Customer relationship management, negotiation, and presentation
- Proficient with Cashflow/ Budgeting/ Costing
- Proficient with Contract terms and interpretation
- Good communication for team motivation and human dynamics
- Good interpersonal, analytical and problem-solving skills
- Able to work independently and also as part of the team
- Working location is in Ang Mo Kio
- Singaporeans only
Notes: If you’re interested with the above job, please click button [Apply the job @Company’s site] below to brings you directly to the company’s site.
Job Features
Job Category | General Management |
Job Requisition Id | 10242 |
Posted Date | 20 Jun 2023 |
Business Area | Digital Systems |