Service Manager

Responsibilities

• Exceed KPI set eg, new order, sales & profit target, TAT, operational availability
  • Set sale, GP and new order targets for maintenance team Leads
  • Monitor and update management on the progress regularly including project finance steering.
• Resource Planning – Plan manpower, training needs & cross-training to other projects, identify specialist in Knowledge retention & SOP documentation
• Contract Management – Ensure team leader work within assigned budget
  • Ensure the team meet the contractual KPI
  • Review Annual Performance/processes report for contract renewal
  • Support team leaders in monthly performance review meeting with customers
  • Manage and implement action plan to improve reliability as per contract
  • Approve maintenance proposals, monthly reports etc
  • Interface with management team of customers, partners, and OEM to ensure support and meet the contractual commitment
• Identify Growth Areas – Plan & implement new Technical Capability Built-up
  • Explore new business areas
  • Provide support to transit new projects to O&S
• Customer Engagement – Arrange visits, Demos and workshop
  • Obtain Feedbacks – Review & Respond to feedback 

Requirements

• Bachelor’s degree or Diploma in Engineering
• Prior experience in Maintenance and Support Services, Customer relationship management, negotiation, and presentation
• Proficient with Cashflow/ Budgeting/ Costing 
• Proficient with Contract terms and interpretation
• Good communication for team motivation and human dynamics
• Good interpersonal, analytical and problem-solving skills
• Able to work independently and also as part of the team
• Working location is in Ang Mo Kio
• Singaporeans only