Senior Service Coordinator

Description

About Us:

EMCOR Services Combustioneer is a wholly-owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Founded in 1929, Combustioneer offers complete mechanical contracting services from engineering, design, installation and service to HVAC, plumbing, process piping systems, refrigeration and building automation for commercial, institutional and industrial clients.

Job Title:  Senior Service Coordinator

Job Summary:  EMCOR Services Combustioneer has an immediate opening for a Senior Service Coordinator  in Lanham, Maryland. This position is a non exempt role and is responsible for supporting service division operations reporting directly to the Service Manager

Essential Duties and Responsibilities:

• Directly support Service Manager in planning, scheduling, and dispatching service technicians.
• Manage incoming service request calls, determine service requirements. Prioritize service calls and remotely assist in monitoring technician activities (via phone, GPS, etc.)
• Provide administrative support to the Service Managers and Technicians. Schedule calls using industry standard dispatching software.
• Monitor, track and resolve incomplete Tickets
•  Issue purchase orders as requested by managers and technicians Match vendor invoices to POs and submit for managers approval Process procurement card purchases and maintain accurate records for division’s cardholders.
• Set up and maintain files for projects, service contracts and work orders.
• Process weekly payroll and maintain accurate payroll records for the division.
• Assist with preparing monthly reports and meeting materials.
• Assist with on boarding new technicians.
• Assist with customer bids Assist accounting department with annual report for audit requests and other compliance and research projects.
• Prepare standard and ad hoc reports for management, as required.
• Handle mailing, filing, scanning, data entry, and other office duties for the division. Other duties as assigned

Qualifications:

• High school diploma or equivalent required
• AA college degree or continued education preferred.
• A minimum of one year’s experience in a dispatching / coordinatng /administrative support role.
• Microsoft Office (Work, Excel, Outlook) and ERP system experience required
• Experience with dispatching software preferred.
• Outstanding communication and multitasking skills as well as handling high volume of phone calls and emails required.
• Previous experience with Industry Trade Services / Construction or similar industry desired.
• Must have strong written and verbal communication, be self-motivated and have strong interpersonal skills.
• Must have extreme attention to detail, superior organizational  skills and multitasking ability to meet overlapping deadlines.
• Must be highly motvated with ability to adjust to changing priorities in a fast-paced environment.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.