Senior Product Manager: Diabetes and Weight Management

Job Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

We are looking for a Senior Manager that will be deeply engaged in the launch and product improvement phases for the products in our Caremark Care Management / Delivery portfolio.  This position can be remote anywhere is the US. These products include i) our Deprescription product that helps Caremark members with Type 2 diabetes work with a tailored nutrition and monitoring program with the goal of reducing or eliminating their reliance on medication and ii) a personalized Weight Management program that helps Caremark members to engage a tailored nutrition and monitoring program with the goal of preventing the need for Anti-Obesity medication or minimizing side effects while taking those medications.  You will become deeply familiar with the intricacies of our products’ clinical and operational design as a subject matter expert.

Your home will be on the product team. You will work cross-functionally across the Pharmacy Benefits Management (PBM) care management organization and the broader CVS enterprise—with our clinical operations team, customer experience team and marketers, product operations team, clinical teams, legal/privacy/compliance, client implementation teams, and finance.   

Responsibilities

• Manage the day-to-day and month-to-month operations of the product, including triaging and facilitating business decisions on potential QC flags and defects
• Monitor the ongoing KPIs and OPIs of the product, developing insights with regard to crucial areas of improvement, and identify whether critical assumptions to the business case need to be adjusted based on real world observation
• Ensures that core product KPIs/metrics are correctly formulated and reflect the client-facing value story
• Collaborate with commercialization and client account teams to formulate client retention and market expansion strategies, articulating the right mix of feature/capability/reporting improvements needed to improve revenue generation
• Collaborate with client reporting teams to ensure ad hoc inquiries are answered, areas of misalignment vs. product design are proactively identified and addressed, and that the client value story is on track for being delivered (based on established leading indicators)
• Ensures product guardrails and latest designs are reflected in sales and client-facing materials
• Supports ongoing client implementations activities
• Assesses and triages customer requests for product customization
• Creates and owns the business cases for proposed market expansions, capability/feature improvements, and other backlog items; articulates fully the expected business upside in terms of increased revenue generation
• Use data-driven insights and a deep understanding of product performance to identify and prioritize a product backlog that will drive differentiation and value creation.
• Other projects as directed

Capabilities

The ideal candidate brings a combination strategic and tactical problem solving skills with a “hands-on” orientation, who understands what it takes to drive tangible change, can create a sense of urgency, make decisions quickly, and effectively influence others.  This person should be able to demonstrate:

• A deep enjoyment for getting into the details of how products work and defining the business outcomes required product delivery
• The ability to develop and interpret user stories
• Structured and logical thinking with the ability to identify and define business problems and issues
• The ability to succinctly convey complex issues to a diverse range of constituents, both verbally and on paper at all levels of an organization
• Highly developed project management skills
• Advanced project management and office software application skills (e.g., Powerpoint, Excel, Visio)
• Solid relationship-building skills and the ability to foster effective working relations across a cross-functional team including functional and divisional leaders
• Enjoying working at pace and in a dynamic environment.
• Going beyond expectations by thinking proactively and delivering more than has been agreed
• Intellectual curiosity and tenacity with ability and willingness to learn on the fly to understand and solve complex problems

Required Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience managing direct reports and providing guidance on their professional development and personal growth.
• 5 to 10 years of experience in product design or product management (graduate level education may substitute for experience)
• Experience executing the product development lifecycle
• Experience effectively working with 10+ colleagues multiple functional areas such as Business Strategy, Commercialization, Clinical Strategy/Support/Operations, Technical Operations, Sales, Customer Support, Finance, Legal, Privacy, and Compliance

Preferred Qualifications

• Advanced degree in a business-related or health-related field
• Previous experience working with remote teams
• Previous experience with business case development and metrics development / analysis

Education

• Bachelor’s degree or equivalent practical experience.

Pay Range
The typical pay range for this role is: $75,400.00 – $166,000.00.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.