Senior Manager, Store Operations

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

THIS ROLE IS HYBRID TO A CVS CORPORATE LOCATION

Position Summary
 

The Omni-channel team within Store Operations strives to always be on the forefront of industry-leading innovations across our CVS Pharmacies across the country in order to drive unparalleled service for our patients in our pharmacies. As a Senior Manager, you will be leading a team in the development and production of new innovations focused on unlocking Digital capabilities within our Pick Up experience. The Pick Up Experience in the pharmacy is a critical patient facing step to safely and accurately provide prescription information in parallel to meeting our patient’s timing expectations. During Pick Up we need to ensure patient’s access to their local pharmacist, colleague efficiencies during pick up, offerings of eligible services, supporting FS attached and successfully completing applicable payment for the entire transaction.  You will leverage consumer insights, colleague insights and analytics that will inform our multi-year roadmap of innovations. Most of the time you will work with cross-functional teams within the organization across the CVS Health enterprise to ideate on opportunities, iterate on solutions, share KPI results and strategically manage priorities. You will be required to manage multiple projects with various urgencies and be accountable for delivering quality results and be able to present these results to senior leadership in the company. This is a great opportunity for a healthcare-focused innovator to make a big impact in pharmacies across the country.

Required Qualifications

• 3+ years of related work experience with innovation, project management, and operations
• 2+ years leadership experience
• 2+ years’ experience in a Retail pharmacy setting or previous experience in agile product development

Preferred Qualifications

• 3-5 years’ experience using Excel, PowerPoint, and other Microsoft Office applications. Similar application suites (Open Office, Google Drive, etc.) are acceptable
• Experience with Tableau creating dashboards for monitoring program KPIs and associated Executive level views
• The ability to comprehend and assess complex processes and workflows to identify vulnerabilities or areas for improvement that impact the professional practice of our store-level pharmacy teams 
• The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization. 
• Ability to think creatively and be a self-starter with limited guidance and coaching and to proactively develop and present potential solutions 

Education
Bachelor’s Degree

Preferred: PharmD/Doctorate or MBA

Pay Range

The typical pay range for this role is:

$79,200.00 – $190,700.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/03/2024