Senior Manager – Beauty Sales – Los Angeles

Job Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a company, CVS is not only committed to providing our customers with the newest in beauty- but we focus on purpose-driven service that puts the customer and their needs first. Our purpose-led, award-winning CVS Beauty Mark initiative is designed to create new industry standards for post-production alteration of beauty imagery and encourage and promote authentic beauty imagery.. 

ront Store Merchandising is the unit that defines the strategic direction and commercial programs that go into the CVS Health Front Store. We define assortments, develop exclusive brands, drive store experience, set prices, and define the business’s promotional program. We pride ourselves on having a world-class team, with profiles ranging from retail veterans to former strategy consultants to deep analytic experts or professional creative talent. 

We are seeking a highly motivated leader who is passionate about the beauty customer. This leader must be sales-oriented, committed to delivering a top-notch experience, and adept at maximizing brand and product education to drive sales and improve the customer experience. This leader must have experience managing diverse beauty sales teams, recruiting, objectives setting, coaching, and performance monitoring of sales multi-door sales teams. 

As a Senior Manager of Beauty Sales, you are excited about all things beauty and can create strategies that enable your teams to translate their passion for beauty into sales growth and exceptional customer experiences. 

• The Senior Manager of Beauty is responsible for achieving outsized Beauty and Personal care sales in their applicable territory. 
• The Senior Manager of Beauty Sales is responsible for developing a talent management strategy for their CVS Beauty Service teams, enhancing B&PC business value through tactical human resource planning and leading interdepartmental collaboration.  
• You will provide management and strategic direction to a team of 4-8 Beauty Coordinators, the curators of the ultimate beauty experience in stores. The Sales Coordinators are tasked with ensuring all Beauty Sales Consultants have the skills and tools they need to drive selling, maximize customer engagement, and elevate product promotions and events.  
• Your field organization also encompasses 60-150 Beauty Sales Consultants; the beauty sales focused team in our CVS Beauty Service program stores. 
• You are the ambassador for the CVS Beauty Service program to field leaders and vendors, ensuring that you analyze business results and service evaluation tools to drive sales and elevate the beauty customer experience for CVS.  
• The role reports to the Director of Beauty Service.

As a Senior Manager of Beauty Sales, you will be responsible for: 

Sales Driver- Selling: (50%)

• Provide regular and timely in-depth sales performance updates to field leadership on Beauty & Personal Care business metrics for Beauty Service program stores.  
• Drives superior divisional/region/district selling strategies that lead to revenue growth to sales budget targets for B&PC categories. 
• Champion and manage B&PC strategic initiatives in the field. 
• Provide Beauty Service team sales management with analysis and reporting as required. 
• Identify stores with business opportunities and create strategies to course correct opportunity doors to aid in budget achievement. 
• Assess key tactics driving sale growth to maximize best practices in all stores. 
• Create specific strategies to ensure Beauty Service vendor events and Merch beauty initiatives are consistently executed to drive sales growth and customer engagement.  
• Manage consistent assessment of event results to implement strategies to maximize beneficial activities and mitigate ineffective actions. 
• Assess the competitive beauty landscape within the Division and create opportunities to address business challenges. 
• Champion innovation within the division and share best practices to impact the entire organization’s performance. 

Talent Management/ Development (50%)

• Field ambassador for Front Store Beauty Merch team with Divisional, Regional & District managers to ensure programs and initiatives are fully executed by the entire store teams and to help lead cultural change in driving Beauty sales focus and support with Field Leaders and Store Management. 
• Cultivate an environment of continuous learning: Ensure consistent sales training and product knowledge curriculums are created and deployed to CVS Beauty Service teams.  
• Create a Beauty Coordinator team of beauty experts and customer advocates that champion CVS beauty and ensure all CVS Beauty Service initiatives and programs are consistently executed within your area. 
• Create and monitor development goals and coaching priorities for all levels of the Beauty Service team. Ensure all required training and certification programs that impact the Beauty Service staff are completed in a timely manner. 
• Ensure Beauty Service staffing optimization by monitoring recruitment process, managing turn-over rates, and identifying applicable Beauty Service talent. 

Travel

• A minimum of 1 regional store tour with a Regional Director per month should be conducted with an assessment of visits provided to applicable teams. 
• Conduct a minimum of 1 visit per month with each Beauty Coordinator in the assigned regions to provide coaching and support on beauty business and confirm alignment with Beauty Service programs. 
• Local travel is required 60% of the time, including some nights and weekends, to meet business needs. 

Required Qualification

Education

• 5-10 years in a leadership/supervisory position in a multi-door, service-driven environment.  
• 2-5 years management experience, educating, coaching, and developing sales teams 
• Strong passion for beauty 

Other Skills: 

• Strong leadership profile and excellent negotiation skills. Exceptional customer service skills. Goal-driven, with the ability to multi-task. 
• Strong strategy creation and execution skills. 
• Ability to train, coach, and develop a team of highly successful associates. Enthusiastic, friendly, positive energy. 
• Strong organizational skills and the ability to adapt quickly to changing priorities. Ability to anticipate and solve problems, act decisively, and persist in the face of obstacles. 
• Strong interpersonal skills, ability to empower and develop team, collaborate and function as a team member, and ability to execute plans and strategies. 
• Commitment to exemplifying the highest integrity and professional business standards 
• Microsoft Office Suite experience. 

Work Hours: 

• Ability to work a flexible schedule based on department and store/company needs, which may include nights, weekends, and holidays. 

Preferred Qualifications

• Beauty industry experience preferred. 
• Experience managing teams in multi-door format preferred. 
• Current knowledge of trends in the beauty and personal care industry. 

Pay Range
The typical pay range for this role is: $79,200.00 – $170,800.00.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.