Producer Compensation Analyst, Individual and family plan (IFP)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Summary

Aetna CVSHealth Producer Compensation Department is seeking a skilled leader to govern the Individual and Family plans compensation unit.  In 2022, Aetna CVSHealth entered the under 65 individual market and has continued to grow and expand our footprint each year. This position is broker/agent service centric, addressing compensation inquiries and processing critical data. It incorporates the ability to effectively meet service level standards and work in a team environment while able to contribute independently.

Responsibilities

• Analysts in this role are tasked with multiple functions, including but not limited to customer support, data analysis, account reconciliation, data entry, and conflict resolution, and phone inquiries to ensure that broker compensation payments are issued consistently,
  timely, and accurately.
• Complete data analysis and account reconciliation reviews across multiple source systems to respond to various broker inquiries related to IFP.
• Provide customer support and facilitate conflict resolution for complex commission payment issues for our IFP internal and external partners.
• Gather and provide timely commission and payment information in response to broker inquiries via written request calls.
• Ability to answer incoming calls from the call queue in a professional demeanor; respond to caller in a clear and concise manner and handle escalated calls. (Call times vary between 8am-4:30pm EST)
• Data processing and problem resolution for various accounts payable inquiries, including but not limited to assignment of commissions; data processing of broker and general agent relationships, data processing of broker of record changes.

Required

• ​Proficient in Microsoft office
• Ability to multitask
• Ability to work with others
• Verbal and written communication skills
• Problem solving skills
• Must have internet connection/work from home capabilities

Preferred

• Customer Service experience
• Work from home experience
• Bilingual (Spanish)

Pay Range

The typical pay range for this role is:

$18.50 – $37.02

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 04/22/2024