Level 1 and 2 Maintenance Engineer (Network)

Job Responsibilities:

• Provide maintenance for customers’ Enterprise IT Network Services
• Work closely with Service Delivery Managers to fulfil project deliverables and operational request
• Able to perform the role as a Lead or Coordinator in Change/Service Requests
• Preferably with good knowledge and hands on experience in any of the following areas:
  • Maintenance, O&S and Engineering support of applications and IT infrastructures 
  • LAN/WAN/WLAN: Cisco/Alcatel Switches/routers, WLC
  • Break-fix for network services maintained which include troubleshooting and problem identification
  • Preventive maintenance / security vulnerability assessment on customers’ network devices
• Documentation skills to include creating and updating detailed environment design, installation, support and preventive maintenance documentation
• Establish TAC cases with principal vendor in complex problem till resolved

Job Requirements:

• ITE / Diploma / Bachelor’s degree in Engineering, Computer Science, Information Technology, Security or equivalent
• Required to have minimum 1 – 3 years of hands-on technical desktop operations support experience in SI Environment
• Preferably with Cisco certification, Alcatel certification, F5 LTM & Network Security products
• Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix
• Proven analytical and problem-solving abilities
• Highly self-motivated and directed, with keen attention to detail
• Experience working in a team-oriented, collaborative environment
• Strong customer service orientation
• Able to perform 24 x 7 standby duties
• Able to work flexible hours especially during after-office hour scheduled maintenance windows
• Singaporeans only
• Work location: Jurong East

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