IT Application Engineer

This position reports to the Manager for IT Application Administration & Support.

Responsibilities

• The IT Application Engineer shall undertake the role of Application Administrator (AA) and manage the Product Lifecycle Management (PLM) & Computer Aided design (CAD) Application Servers & Services.
• Set up User accounts and workstations, Ensure project data security through access controls.
• Manage, coordinate, and implement software upgrades, patches, hot fixes.
• Proactively monitor application performance.
• Maintain up-to-date inventory and configuration documentation for PLM Application and Customized Programs.
• Maintain and enhance existing automation scripts to improve business processes.
• Provide IT support to the end users, investigate all reported problems/errors & initiate amendments & testing so that the PLM system can operate correctly & efficiently.
• Maintain proper documentation according to organizational policies and practices.
• Perform necessary reviews in accordance to compliance policies or practices. (e.g. account reviews, log reviews etc.).
• Support audit and compliance activities.
• Demonstrating PLM & CAD system new Capabilities or enhancements to end users  before implementation.
• Coordinate / Perform Level 1,2 and 3 support and helpdesk service requests.
• Plan, Coordinate & Conduct applications training for End Users.
• Participate in Continuous Improvement initiatives

Requirements

• Minimum a Degree / Diploma in Computer Science or Information System.
• Trained in Unigraphics (NX), Creo Parametric (Pro-E) & Teamcenter PLM Applications.
• Certification in Microsoft Window Server (2012 above), Microsoft SQL (2016 above) and Oracle (9i & above). Database Administration will be an advantage.
• Knowledge of Java, UFUNC, GRIP, C & C++ Structure Programming languages.
• Minimum 2 years Industry experienced with CAD/CAM, & PLM Application.
• Applicants with knowledge and/ or experience of Unigraphic (NX) and Teamcenter would be an Advantage.
• Strong troubleshooting skills and ability to identify, determine & resolve Design Workstation’s malfunctions and issues related to Applications.
• Ability to write technical instruction and conduct training to users on the use of CAD Tools PLM applications.
• Ability to self-learn, acquire new skills and support new CAD systems and PLM applications.
• Adaptable to changes with a positive attitude.
• Good interpersonal skills across inter departments.
• Self-driven and team player.

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