Guest Experience Manager – Entertainment Operations (Seasonal)

Job Summary:

About the Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

As the Guest Experience Manager for Entertainment Operations at Disney Cruise Line, you will be responsible for leading all aspects of the operational planning, logistics, and execution of Special Events and Holidays Events on our cruise ships. This pivotal role requires a creative and analytical strategic thinker, who can seamlessly blend entertainment, hospitality, and guest experience to deliver magical moments for our passengers.

This role is casual temporary/seasonal in nature and will average out to no more than 29 hours a week. Hours may fluctuate based on business needs.

What You Will Do

• Partner with Operations, Production and Integration on the conceptualization, planning, and coordination of Holidays Events and Special Events, ensuring a seamless and experience for guests.
• Manage the pre-planning Candy Ordering and Logistics for Halloween on the High Seas, ensuring delivery to ship and sustainment throughout the Halloween Season
• Partner with the F&B Allergy manager to ensure appropriate offerings for Guest with allergies.
• Assists with Sourcing and procurement responsibilities of the Entertainment Ops Leaders for specialty giveaways as they relate to Very Merry Time Cruises, New Years Eve Cruises, and other special event cruises.
• Partner with Operations Integration team as the conduit for Entertainment Ops workplan holiday offerings.
• Collaborate with internal teams both ship and shore and external vendors ensure seamless Holiday Offerings onboard our ships and islands.
• Assist Senior Entertainment Manager, Entertainment Operations and department leaders with other projects and assignments, as needed.
• Facilitate religious services needs for the shipboard and island teams
• Support relationships with Synergy and Participant Marketing teams and effectively partner to build and implement opportunities to elevate the onboard/island product and expansion of the Disney Cruise Line Brand.
• Foster a positive environment that builds community and trust.
• Serve as a leader and teacher of excellence in safety, courtesy, inclusion, show, and efficiency.

Required Qualifications & Skills

• 2-4 years of leadership experience in Entertainment Operations within The Walt Disney Company or similar.
• Professional event management experience within the hospitality industry.
• Demonstrated adaptability and lifelong learning mentality.
• Proven track record to take initiative and achieve results independently in a constantly evolving environment.
• Strong interpersonal relationship skills and ability to lead conflict resolution.
• Demonstrated strong partnering skills and effective problem-solving skills.
• Excellent communication and presentation skills, while having comfort interacting with all levels of leadership.
• Proven strong analytical and administrative skills with the ability to identify areas for continuous process improvement.
• Computer proficiency in Microsoft Office suite of programs, spreadsheet and presentation software, Microsoft Outlook, collaboration tools and file sharing programs.
• Ability to receive and deliver honest, actionable, and credible feedback to team members as appropriate.
• Adaptable to change in a fast-paced environment, ability to balance multiple priorities.
• Available to work weekends, holidays and third shift as needed.
• Willingness to travel on various domestic and international assignments as needed for Disney Cruise Line and/or Disney Signature Experiences assignments.

Education

• Bachelor’s degree in Entertainment, Event Management, or a related field.

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