Executive Assistant

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (80%)

Accounts Receivables (AR)

1. Check for irregular accounts (e.g. long outstanding or negative balances) and liaise with patients or Finance Shared Services (FSS) team for closure. Inform Executive/Senior Executive on follow-up actions taken.
2. Check with FSS on status of bills/accounts outsourced by latter to appointed collection agents (CAs), with attention to long outstanding accounts held by CAs.
3. Inform Executive/Senior Executive on FSS proposals for legal actions against recalcitrant patients.
4. Closely monitor and follow up with Operations department on dun-block requests (i.e. stopping the sending of reminder letters pending resolution of disputes between patient and hospital) to ensure release of block and bill closure (payments or waiver) on settlement of issues.
5. Receive application for instalment payments and liaise with patient on payment schedule approved by Executive or Manager.   
6. Refer patients to Medical Social Services for financial assessment, on request.
7. Manage and direct enquiries where necessary to relevant departments in relation to settlement of patient accounts

Deposit Collection (Inflight)

1. Generate reports on outstanding deposits pending collection from inflight patients (i.e. patients warded in hospital) and financial counseling status on daily basis, and send them to the inpatient Financial Counselling team.
2. Monitor and ensure that timely collection and financial counselling (or re-counselling) are performed by the Financial Counselling Officers (FCOs).
3. Identify cases with potential collection issues/difficulties and highlight these cases to relevant departments (clinical and operations units) for necessary action.
4. Work closely with FSS to activate CAs or issue Letter of Demand to delinquent payers where necessary.

(B) GENERAL (20%)

• Other duties as assigned by Executive and Manager.

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