WW Ops Organizational Change Management (OCM) Lead

Summary

Posted: Oct 11, 2024

Weekly Hours: 40

Role Number:200571613

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.

Description

Are you a driver of change? Are you passionate about helping people adapt to process and system changes? Do you love to solve problems and drive change in an organization? As part of our World Wide Operations Business Process Re-engineering (BPR) group in Apple’s Operations organization, you will assist global process owners and team drive adoption of new Operational processes and transformation as a result of SAP S/4HANA transformation program. Working closely with the global change team, you will focus on the people side of change, including business processes, systems and technologies impacting key internal and external stakeholders. Based on the identified impacts, you as an OCM Lead will partner with the Project Manager and regional stakeholders to determine the communication and training needs and support the execution of change management activities. This is a great opportunity for someone who is looking to play a key role in implementing fast and effective change across regional and global teams in Apple Operations. Create an OCM strategy and plan to support the adoption of key changes required through change execution and transition periods. Work with the project manager to integrate OCM milestones and activities into the project plan. Collaborate with the project team to define OCM success metrics and implement metrics collection, analysis, and readout activities. Collaborate with project leads and program team to identify stakeholders and impacted users / roles; develop and implement relevant stakeholder engagement strategies. Review project documentation and participate in design workshops to conduct change impact assessments. Collaborate with project leads, cross-functional teams, regional SMEs, and other stakeholders to review and articulate the current vs future state impact on end users. Collaborate with regional leads and SMEs to review global change impacts and assess regional differences; develop recommendations for addressing gaps. Develop training strategy and plan; drive end-to-end training execution across regional stakeholders to enable successful end-user adoption. Collaborate with regional SMEs to provide coordination and assistance with regional training deployment. Develop a communication plan and manage the end-to-end execution of communications activities (e.g., newsletters, status updates, etc.) across multiple stakeholders. Collaborate with cross-functional change leads to streamline and optimize OCM activities. Consult and coach projects teams and team leads. Coordinate efforts with other team members. Review and update OCM status with Global OCM team. Partner with internal stakeholders to assess project OCM scoping and resourcing needs.

Minimum Qualifications

• BA/BS or equivalent degree in Business Management, Organizational Behavior or Industrial/Organizational Psychology or related discipline required
• Knowledge and experience of implementing OCM principles, methodologies and tools.
• Experience with Operations and various Supply Chain functions (Quote to Cash, Procure to Pay, Make to Deliver, Inventory Management, and Reverse Logistics.
• Led OCM in transformation projects in Quote to Cash, Supply Chain Enablement, Customer / Vendor / Material Master, Security and roles, etc.
• Past experience with developing communications and training material.

Preferred Qualifications

• Strong understanding of how people journey through change, as well as the change process.
• Strong attention to detail.
• Flexibility to work in ambiguous situations, highly matrix environments, and support other cross program work-streams, as necessary.
• Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables.
• Exceptional written and verbal communication and presentation skills, to audiences of varying seniority.
• Excellent active listening skills.
• Good business insight and understanding of organizational issues and challenges.
• Problem solving and root cause identification skills.
• Able to operate at a strategic level and deep-dive, as needed, into operational / tactical detail.
• Lead by example and support, encourage and develop team members.
• Great teammate and able to work collaboratively with and through others.
• High level of professionalism, energy and sense of urgency to make things happen.
• Ability to establish and maintain trust, credibility and build strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Resilient and tenacious with a propensity to persevere.
• Expertise leading cross-functional workshops to drive consensus.
• Ability to manage Apple, vendor, and consultant resources.
• Aptitude and interest in new technical concepts.
• Experience in delivering within large ERP implementations
• Past experience with agile delivery models
• Change management certification (such as PROSCI) or other designation desirable.

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,200 and $209,900, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.