WW Channel Sales – AI/ML Program Manager

Summary

Posted: Oct 8, 2024

Weekly Hours: 40

Role Number:200571938

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish! Apple’s WW Channel Sales Programs (CSP) organization focuses on developing and deploying worldwide sales programs and standard processes to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSP team closely collaborates with many cross-functional groups at worldwide and regional levels. We are looking for candidates to Program Manager the development and roll-out of a new generation of AI/ML tools to enhance customer experience and sales of our channel partners. The candidate should have a passion for Apple, technology, operations, and the customer experience. The successful candidate will have a strong work ethic and the ability to prioritize effectively and work independently. Being self-disciplined and proactive is a must for this position.

Description

– Lead the development and implementation of a project delivery framework for CSO’s Next Generation AI/ML physical and digital programs – Develop deep understanding of CSO processes and operational understanding of CSO Programs – Lead end-to-end engagement plan for our Channel Next Generation AI/ML Programs, engaging cross functionally with the CSO Product team, CSO Programs team and Geo teams. – Lead all geo and partner related aspects of the Next Generation AI/ML Programs, from the earliest stages of pilot through to all subsequent expansion waves. – Work cross functionally to deliver all vital program sell-ins with the geos and partners. – Manage all geo-facing operations projects, setting priorities with measurable objectives, monitor and report on process, progress, and results. This would include establishing a scalable support model with geos, measuring the health of the program/product through ticket volumes & feedback loops, and tracking all hardware. – Lead the roll out strategy and co-develop RTM, partner and POS expansion proposal with geo leads. – Partner closely with Consumer Sales Enablement team on the staff training and communications plan – both delivering training sessions and driving staff engagement. – Ensure leadership, as well as key partners, have consistent access to and understanding of progress, roadblocks, and reporting against key turning points and goals.

Minimum Qualifications

• Typically requires 8+ years of experience leading E2E projects related to retail staffing, training, engagement, and/or digital solutions programs
• Mastery in partner engagement and communications across leadership and partner teams
• Experience in different modalities of training/engagement content delivery – including virtual, in- person, digital
• Experience designing and bringing programs to market from strategies to requirements, sell-in and execution
• Solid track record meeting deadlines in a fast paced environment

Preferred Qualifications

• 3+ years of experience working in a geo highly preferred
• The highest level of ethics, values, integrity, and trust
• MS or equivalent experience preferred

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $133,900 and $201,300, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.