Wireless Systems Triage Engineer

Summary

Posted: Oct 17, 2024

Weekly Hours: 40

Role Number:200573977

Join us in the Core Bluetooth Software Engineering team and develop the next generation of cutting edge products and technologies! As a triage engineer, you’ll be at the center of it all: identifying software bug trends, quickly assessing severity and priority of bug reports, and assigning them to the correct engineering teams both near and far to deliver the best user experience to our customers. You’ll work closely with the Core Bluetooth engineering team, cross-functional engineering teams within Apple, as well as external partners, to identify and resolve software issues. If you are a passionate advocate for customer experience, are detail oriented, and love identifying trends and finding ways to automate workflows, then this is your dream job!

Description

In this role, you will tackle a constantly evolving and expanding set of problems, identifying their priority and assessing their severity while working closely with the Software Engineering team to drive resolutions and contribute to the delivery of new features for the next generation of Bluetooth products. You’ll also be responsible for identifying emerging issues from bug reports submitted by Apple employees and external developers, following up with reporters to gather critical information to support the team in debugging. Leverage data sources and machine learning models from across Apple to develop tools that enhance our team’s triage efficiency and accuracy, ensuring that the most critical issues are prioritized and addressed first.

Minimum Qualifications

• Bachelors Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience.
• C, C++, Objective-C, Python and/or other automation language experience
• Experience with Bluetooth, and Wi-Fi – Bluetooth Coexistence

Preferred Qualifications

• Passion for the customer experience, and obsessive about details
• Skilled at assessing large numbers of tasks and software bugs to determine priority and severity
• Strong cross-functional communication and relationship-building skills, both internal and with external vendors
• Constantly seek to improve and automate workflows to deal with an ever expanding slate of products and features

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $135,400 and $250,600, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.