Wireless Lab Support Engineer

Summary

Posted: Jan 21, 2025

Weekly Hours: 40

Role Number:200587696

We are the wireless lab services team, and we provide support for many labs and teams within the Sensing & Connectivity organization. A successful Lab Services Engineer will work alongside Engineers and Vendors to assist in the successful release of future products, including unreleased Hardware and Software. Your responsibilities will include support of new and existing buildings, labs, hardware, and identifying opportunities to improve efficiencies on internal processes with great impact. This position will provide the opportunity to work with the latest Apple hardware and software and be part of a critical organization within Apple, with growth and development potential in Software and/or HW.

Description

Help to manage, maintain and organize lab work spaces that drive coverage across multiple technologies. Prepare Apple devices and systems for testing (including setup, software install, testing, debugging, repairing systems). Manage inventory of test equipment and track location of items across geographies. Strong teamwork ethic and communications as we work with many different teams and vendors, including everything from security to HVAC to engineering (both Software and HW), and everything in-between. Interact with Hardware & Software prototypes and components including supporting test setups, debug sessions, etc. Constantly moving lab support systems forward by iterating current process to make them more efficient. Use of ARD, SSH, Telnet and other CLI to manage remote machine and devices. Ability to lift and carry heavy equipment.

Minimum Qualifications

• Experience troubleshooting Apple products, both software and hardware
• Experience in administering macOS & iOS
• Vendor Management skills
• Ability to script and/or write automation to improve efficiency

Preferred Qualifications

• Familiar with disassembly/assembly of Apple products
• You are innovative, flexible, and results oriented with a positive attitude
• Knowledge of wireless technologies, and/or networking a plus
• Ability to context switch quickly and frequently
• Strong ability to prioritize workloads with attention to detail
• Strong teamwork skills
• Excellent written and verbal communication
• Thrive in a collaborative environment and comfortable working with multi-functional teams
• Proficiency in Python, Swift and/or C/C++ a plus
• Repair certifications for Apple hardware and software a plus

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $112,300 and $195,200, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.