Veteran Wellness Specialist

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
Aetna Better Health of Oklahoma, a CVS Health company, embodies the vision to be a trusted health partner in the local Oklahoma communities we serve. We provide a full array of innovative services that enhance overall wellness and improve everyday life for our members.  At Aetna Better Health of Oklahoma, we value professional development and career growth.  You will work along other colleagues who align on Heart at Work behaviors and bringing your heart to every moment of health.  We will support you all the way!

This is a full-time field teleworker opportunity in Oklahoma.

The US Military Veterans Wellness Specialist is the single point of contact to communicate with Veteran Service Organizations (VSO), the state Veterans Affairs, and Federal Veterans Affairs (VA) and Veterans services providers.  Coordinates with VSOs, such as Veterans of Foreign Wars (VFW), American Legion, Disabled American Veterans, Homeless Stand downs for Veterans, each state has a Department of Veterans Affairs to coordinate state programs, Federal Veterans Affairs has numerous departments and systems that will need to be engaged and coordinate services such as; Homeless programs, Justice Outreach, Vet Centers, Community Based Outpatient Clinics (CBOC) and Suicide prevention programs. This position collaborates across multiple internal and external systems to support Veterans and their family’s needs.

• Oversees the Veterans service delivery consistent with the state and federal programs and eligibility.
• Identifies crisis response gaps and develops innovative solutions that improve care coordination with various private, state and federal resources.
• Oversees the design and implementation of the integrated delivery programs [Behavioral Health (BH), physical Health (PH) and Social Determinants of Health (SDoH)] to ensure the needs of military veteran adults and their families.
• Ensures collaboration with the justices’ system for justice involved veterans such as Veterans Treatment Courts and Veterans Justice Outreach.
• Engages with the school systems on specific needs of military children
• Coordinates with members of various State agencies to ensure that programs developed reflect the goals and values of the Veterans System Administrator.
• Develops and implements practice adjustments and policy and procedure revisions.
• Provides training and support internally and externally in effort to provide continuous improvement and increase knowledge of the intermingled systems.
• Participates in shaping state integrated system of care and resolving issues and challenges identified.
• Establishes and maintains on-going relationships with community organizations and contract stakeholders.
• Ensures that the integrated (BH, PH and SDoH) care needs of members are well served.
• Establishes and maintains ongoing relationships with key agencies, providers, physicians, hospitals, advocacy groups and State officials.
• Creates effective organizational structure, roles and jobs.
• Supports delivery of care coordination by participating in the Child and Family Teams, providing expert support to care coordinators, and collaborating with stakeholders such as state agencies and advocacy organizations.
• Identifies and addresses the unique needs of our Veteran members and their families.

Required Qualification

• Must reside in Oklahoma
• Must possess lived experience as a US military Veteran or military family member
• 2+ years of experience in public or private sector, managed health care.
• 5+ years of experience working with Veterans and the VA services systems.
• Ability to work beyond core business hours, Monday- Friday, 8 AM-5 PM.
• 2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)
• Must possess reliable transportation and be willing and able to travel in-state up to 25% of the time. Mileage is reimbursed per our company expense reimbursement policy.

Preferred Qualifications

• Medicaid experience

Education

• Bachelor’s Degree or an equivalent combination of education and experience

Pay Range

The typical pay range for this role is:

$54,300.00 – $119,300.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 04/21/2024