Vacation Advisor, Disney Vacation Club (Anaheim) Full Time

Job Summary:

Would you like to help make dreams come true as the first step in creating magical and lifelong memories for our Disney Vacation Club members? Vacation Advisors are experts that pride themselves on their knowledge of Disney vacation planning while providing friendly, helpful, and efficient service on every interaction. They provide operational support as experts at the Star View Station, a Disney Vacation Club Lounge, and on-site special events multiple times weekly as determined by the operation.

They have a passion for giving world-class and magnificent service by planning dining reservations, selling tickets, and confirming resort reservations for Walt Disney World Resorts, Disneyland Resort, and Aulani – a Disney Vacation Club Resort. If you would like to take on this challenge, apply today!

At the Disneyland Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire!

The Vacation Advisor, an hourly position based in Anaheim, California, will attend a paid training class participating in multiple performance assessments.

This position is primarily on-site at Disneyland Park with the potential to work from home based on operational needs. This position requires you to live within driving distance of Anaheim, California. Required when working from home is a functional private workspace with high-speed internet.

Responsibilities:

• Provide operational support as experts at the Star View Station, a Disney Vacation Club Lounge, and on-site special events multiple times weekly as determined by the operation.
• Share information and options, while answering questions about Disney offerings, ensuring individual Member needs are met.
• Assist Members with their Memberships, managing their accounts, and other needs using appropriate systems, services, and products.
• Engage Members and ensure happiness by providing proper solutions to concerns with the ability to turn any situation into a positive one.
• Provide comprehensive vacation planning services to Members and inbound exchanges using numerous software applications.
• Book, modify, and cancel resort reservations, exchanges and other supplemental services.
• Adapt to offering new products, systems, and services.
• Meet required departmental metric expectations and uphold the 5 Keys of Safety, Courtesy, Inclusion, Show, and Efficiency.
• Complete all required Company trainings and compliance courses as assigned.
• May be required to handle cleaning chemicals and supplies.

Basic Qualifications:

• Confident working with technology, from setting up phone and computer, to troubleshooting any issue that may arise.
• Ability to friendly display clear and concise verbal and written messages that facilitate a mutual understanding with fellow peers and Guests.
• Experience within a Windows environment and able to simultaneously navigate between multiple applications, to meet the Members’ needs.
• One (1) year in hotel, travel, or national exchange company reservation experience.
• Flexible with work assignments and schedule, including overtime, weekends and holidays as well as working rotational positions outside.
• Prolonged standing for two to three hours at a time and occasional heavy lifting or pushing of up to 50 lbs. may be required.
• Receptive to Disney Look guidelines.

Preferred Qualifications:

Here are the outstanding preferred skills we are looking for:

• Bilingual Spanish or Japanese
• Minimum one (1) year Guest Service or related experience
• Travel industry background

Additional Information:

The pay rate for this role in California is $20.00 to $22.00 per hour.

KEYWORD: Disneyland, California, Anaheim, Reservations, CallCenter

The pay rate for this role in California is $20.00 to $22.00 per hour.

About Disney Vacation Club:

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Management, LLC, which is part of a business we call Disney Vacation Club.

Disney Vacation Club Management, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.