Used Vehicle Intake Specialist

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What to Expect

At Tesla, our Used Vehicle Intake Specialists will be the front line of all cars coming into Tesla’s Used Vehicle Program. This role will be the Used Vehicle team’s on-the-ground eyes and be responsible for ensuring a true picture of the quality of the cars is capture prior to the car in-take. This position is responsible for ensuring all damage to incoming vehicles is accurately documented and an estimate for the repairs is generated. The position requires a significant amount of interaction with Customers, Technicians, Used Vehicle Quality Specialists, Acquisition Specialist, and other internal teams. The ideal candidate will not only possess a customer service mindset, but also the ability to provide a basic level of body repair estimating experience. With excellence being the passing grade, your ability to produce results and find ways to drive efficiency will directly influence and support Tesla’s mission. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions are recognized, teamwork is essential to achieve the highest level of success.

What You’ll Do

• Manage and schedule in-person lease-end inspections
• Perform a 360-degree walk-around of scheduled cars for evaluation
• Determine repair parts, time and labor required to complete vehicle repairs
• Respond to customer inquiries regarding the vehicle intake process
• Outbound calling to schedule in-person inspections
• Address any customer/ staff request with the highest level of response and attention
• Effectively handle multiple priorities, organize workload, and meet deadlines. Exceptional attention to detail and organizational skills

What You’ll Bring

• 3-4 years of body repair experience, or 1-2 years of auto damage appraisal experience
• 1-2 years of customer service experience
• Knowledge of methods, techniques, parts, tools and materials used in vehicle maintenance and repair
• Experience identifying after-market parts
• Intermediate computer skills, including navigating web browsers and using standard applications (Office 365)
• Excellent oral and written communication skills as well as the ability to follow instructions
• Ability to establish and maintain cooperative working relationships
• Ability to travel to multiple work locations
• Ability to work evenings, weekends and holidays as needed
• Must have and maintain a valid driver’s license and an acceptable and safe driving record

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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