Technical Services Engineer

My client is looking for a Technical Services Engineer in our Quality Department. We are dedicated to providing our employees with a safe, stable workplace where teamwork, attention to detail and quality customer service define our culture.  

Job Summary

• Lead contact with customers on material utilization and quality issues.
• Provide product information and assist in material selection.
• Investigate all non-conforming material issues and coordinates problem resolution and corrective action on future orders.
• Dispositions material on the claim through information-based decision making.
• Regularly visits customer facilities to provide technical support in the use of product for the customer application and to resolve non-conforming material issues.
• Communicates with sales to achieve commercial goals.

Role and Responsibilities

1. Communication: Facilitates continuous communication from customer on quality and material performance.
2. Information Management: Utilizes information and statistics generated through data acquisition and analysis in all product and process decision-making.
3. Quality Culture: Strives for continuous improvement in products and process.
4. Structure & Discipline: Adheres to the established quality structure within the Technical Services Group that streamlines efficiency and consistency of work within the department.
5. Quality Systems: Works directly with established Quality systems and utilizes the ISO Quality System as an effective management tool.  Institutes systems for improved customer relations management and management of claims.
6. Primary Customer Quality Contact: Acts as primary contact between my client and the customer in all aspects of the quality assurance process and non-conforming issues.  Works with Sales to manage customer relations.
7. Customer Technical Services: Visits customer facilities to provide in-plant technical services as requested or required by end-user customers. Lead new products or application activity. Coordinate with sales on meeting plan objectives for customer. Works with the product and process engineers to clearly define product requirements in advance of order placement to ensure best product performance.
8. Claims Management: Assesses claims and quality issues at assigned customer base.  Facilitates information/ sample gathering and communication with all departments to ensure effective root cause and corrective actions take place. Communicates actions to customer.  Follows-up appropriately on effectiveness of corrective actions.  Makes final decision on claim acceptance or denial.
9. Continual Improvement & Controlled Experimentation: Functions in similar role as the product engineers with the potential to be assigned C. I. Projects targeting more specific customer-related issues.
10. Additional requirements or direction set forth by the General Manager-Corporate Technical Services Quality & Metallurgical

Qualifications and Education Requirements

• S.E Degree in Metallurgical, Materials Engineering or related Engineering field or significant professional experience in the field.
• Minimum of 5 years of steel industry experience.
• Quality systems knowledge.
• Interpersonal skills to deal with front line operators to executives/owners.

Preferred Skills

• Solid understanding of all aspects of the flat rolled steel production, specifications, and applications.
• Highly motivated, strong customer orientation.
• Continuous improvement mindset.
• Excellent communication and problem-solving skills.
• High degree of computer literacy.
• Able to travel with overnight stays.