Tax Consulting Advisor

Work Location(s): Norfolk, VA, US

ADP is hiring a Tax Consulting Advisor for our client facing Tax Team in the HRO – Comprehensive Services Organization.

Be part of a dynamic and growing organization where you will be a part of a NEW Tier I Tax Team. This team will be responsible for the inbound call flow and serve as the front line to answer client’s employer related tax questions.  As a Tax Consulting Advisor, you will be responsible for providing Tier I tax support to our clients and internal associates.  Provide support and guidance to our clients to help them navigate the complexity of the following areas:  tax filing/deposits, tax account status, business changes, filing discrepancies, Missing IDs, Missing TPA, out-of-balances, late original filings, and navigating our tax systems (SmartCompliance, iReports, etc).

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

In this ROLE you will be responsible for:

• Receiving inbound calls from clients and/or service associates that are tax related including but not limited to:
  • Agency Notices – Status Inquires & assisting clients with navigation to upload in system
  • Reports – Copy Requests (941, 940, State, Locals)
  • Tax Invoice Inquiries (basic questions)
  • SmartCompliance – Navigations, General Access, Reporting, Basic Questions
• Ensuring all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.
• Providing tax services expertise to clients, internal associates and other partner departments as needed to address client related tax issues.
• Reviewing, interpreting, and assisting in a proactive manner the research of initial employer tax related questions which may impact client’s quarterly and annual tax filing.
• Serve as an embedded resource for Service reps on client-level tax issues.
• Collaborate with partner departments to improve processes relevant to client and employee-level payroll tax.
• Partner with Management to identify and develop training documents to address knowledge gaps.
• Mentor new Tax Consultant Specialists on your team as to process, research, improved efficiency & effectiveness, and improved customer service.
• Proactive communicate regarding any tax related escalations in concert with your team, or other Tax and/or Amendment Teams.
• Coordinate with internal departments to ensure client satisfaction.
• Performs other related duties as assigned.

• 2-4 years of payroll tax related experience
• At least 3 – 5 years of experience in a customer service environment, with proven ability to produce positive results.
• Strong client relationship skills with the ability to maintain client satisfaction in a relevant industry or has a payroll/ payroll tax background.
• A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above OR 
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Must be able to recognize basic procedural issues as they arise and escalate to the appropriate level.
• Ability to multi-task with sound analytic, tax technical, organizational and project management skills.
• Good written and verbal communication skills.
• Proficiency in ADP technologies and working knowledge of various tax related operating systems.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.