Strategic Accounts FEP – Manager

Job Description

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

As a Strategic Client Advisor, you will focus on leading superior operational, project management, reporting, metric tracking and solutions to specific Employer clients. You will be the day to day operational face to your clients; responsible for working on and leading strategic and tactical projects for assigned accounts, as well as internal project initiatives. In this role you will lead Account Management initiatives with a strong focus on enhancing the service and implementing process improvements on items we provide to your clients, as well as provide oversight, guidance and mentoring for other Account Management team members to drive overall improvement in the skill sets needed to support and manage service delivery to our clients. You will also identify and implement departmental standard methodologies to ensure your clients, and by extension our teams, success.

Required Qualifications

• 5 or more years of work experience with client facing and operational functions such as benefit plan set-up, eligibility, member communications, membership operations (CDH), retail networks and reporting2+ years of demonstrated experience presenting to large strategic clients
• At least 1 year of project management experience and experience with leading projects
• Ability to actively identify solutions to enhance client delivery, operational efficiency, and lead implementation of items is preferred
• Exceptional partnership and leadership skills across departments with experience in leading technical and non-technical projects
• Strong organizational, time management, reporting, analytical and communication skills
• Ability to work in a rapidly changing environment with high demand, little to no guidance on complex issues and accounts

Education

• Bachelor’s degree or Relevant Experience Required

Pay Range
The typical pay range for this role is: $60,300.00 – $130,000.00.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.