Sr Executive, Quality Service Management

The Challenges

You will be part of the Value Office team, where you will help to synergise the hospital’s efforts to advance patient engagement, empowerment, and experience.

The job requires an individual who likes working with people and is able to distil these encounters into quality service initiatives for systemic change. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will also facilitate and coordinate hospital-wide service committees and workgroups which focus on improving service levels and upholding the organisation’s service culture.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns for system change initiatives.

The Requirements

• Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry
• An excellent team player and effective communicator
• Creative, highly-motivated and results-oriented
• Excellent organizational, leadership and people management skills
• Good knowledge of social media platforms
• Ability to multi-task with minimal supervision amidst tight timelines
• Training in data management and analytics will be an advantage

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