Software Engineering Manager

Televox (a healthcare business line of West) is looking for a Software Engineering Manager to join our team! TeleVox has partnered with healthcare organizations for 30 years to automate and transform their patient engagement, making the healthcare communication process easier for everyone. Learn more about how our EHR-integrated platform supports personalized, two-way interactions with patients through their care journey by visiting www.televox.com. 

This role will manage, provide leadership, and guidance for teams performing development, design and system enhancement for one or more Televox Notification Platforms. Develops goals and expectations, frequently delegates tasks, and provides input into the Product Backlog and roadmap as a key participant in the Agile Process. Coordinates and ensures accuracy and efficiency of team result.

What You’ll Do: 

• Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained software products and/or systems which meet end user need
• Serve in an ongoing partnership with Product Management, providing consultative advice and maintaining an in-depth knowledge of Televox Platforms and software solutions
• Monitor the activities associated with creating quality software solutions based on given requirements and deadlines, ensuring consistency in patterns and practices
• Participate in researching new products and development tools, keeping up to date on industry trends for incorporation into the Company’s product delivery
• Lead and participate in Agile activities, which includes providing a input to the backlog grooming and refinement process as well as participating in site reliability efforts via incident management or problem escalations
• Coach, develop, and mentor subordinates to achieve quality performance while seeking continual improvement in leadership skills (leading up, down, and lateral)

Applicant for this job will be expected to meet the following minimum qualifications: 

Education: 

• Bachelor’s degree from an accredited college or university with major course work in Information Systems, Computer Science or Computer Engineering
• Equivalent work experience in a similar position may be substituted for educational requirements 

What Experiences You Bring: 

• 5+ years of experience in software engineering and product delivery
• Minimum of 1 year in a management/supervisory role required
• Strong understanding of the Microsoft tech stack, including .NET, MSSQL, and Azure required.
• Experience leading teams using Agile methodologies and DevOps practices required
• Experience building scalable, distributed systems preferred
• Familiarity with non-Microsoft stack (Node.js, PHP, mySQL, Linux and AWS) preferred

Compensation:  

• Want to love where you work? We offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more)! Apply today and be a part of Innovative Technology- When it Matters Most!

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

We are a provider of communications solutions for some of the most important and relied upon institutions that impact everyday life. Our solutions include SchoolMessenger for connecting schools and parents, Televox for connecting patients and healthcare providers, and West Utilities for connecting residents and businesses with critical energy services.

All of these services work to keep individuals and families safe, connected, and informed. Utilizing leading edge technologies that are shaping the future of communications, these are connections that matter. We are proud to help provide the tools that will move these important areas forward and bring communities together.