Senior Manager – Banking Alliance

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we’ve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

About the Role:

We are looking for a dynamic and strategic partnerships professional to drive global large enterprise merchant partnerships & banking relationships for our international banking loyalty programs. This role will be responsible for identifying and onboarding high-value merchants across Asia Pacific Region, crafting impactful program constructs, leading commercial negotiations, and ensuring seamless merchant integration and management.

The role will also involve managing banking & network relationships. Few notable clients in the region include – Visa, Mastercard, Amex, DBS, UOB, etc.

Location: Singapore

Key Responsibilities:

1. Merchant Acquisition & Program Design

• Identify and onboard top-tier global and regional merchants across retail, travel, hospitality, dining, and lifestyle sectors.
• Develop and structure customized loyalty program constructs that align with banking partners’ goals and consumer behavior.
• Assess market trends and customer insights to optimize merchant offers and benefits within the loyalty program.

1. Commercial Negotiation & Onboarding

• Lead end-to-end commercial discussions, negotiations, and contract closures with merchants.
• Define revenue models, incentive structures, and merchant discount frameworks to ensure program profitability.
• Oversee merchant onboarding and integration, working closely with internal product and tech teams for seamless execution.

1. Merchant & Banking Relationship Management

• Serve as the key account manager for onboarded merchants, ensuring long-term engagement and value realization.
• Track program performance, analyze merchant contribution, and optimize offerings to enhance customer engagement.
• Resolve operational challenges, ensure compliance with banking/fintech regulations, and drive continued innovation in loyalty offerings.

1. Cross-functional Collaboration

• Work closely with internal teams, including banking partnerships, product, marketing, and operations, to ensure smooth execution of programs.
• Collaborate with global stakeholders to scale successful merchant programs across different geographies.
• Provide insights on regional consumer spending trends and competitive benchmarking to refine program strategies.

What We’re Looking For:

• 3-5 years of experience in merchant partnerships, business development, or strategic alliances in banking, fintech, or loyalty program domains.
• Strong understanding of banking loyalty programs, card-linked offers, and merchant-funded benefits.
• Expertise in commercial negotiations and structuring high-impact partnerships with large enterprises.
• Experience working across APAC markets, with deep knowledge of regional merchant ecosystems.
• Ability to work in a fast-paced, cross-functional environment with a strategic and execution-focused mindset.
• Strong analytical skills with the ability to derive data-driven insights and optimize partnership performance.
• Excellent communication, stakeholder management, and problem-solving skills.

Why Join Us?

• Be part of a high-growth fintech/banking ecosystem driving innovation in loyalty programs.
• Work with leading global merchants and banking partners to create cutting-edge consumer experiences.
• Collaborate with a dynamic, entrepreneurial team and shape the future of banking-led commerce.

Razorpay believes in and follows an equal employment opportunity policy that doesn’t discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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