Senior Event Services Manager

Job Summary:

About The Role & Team:

Are you interested in planning events at the most magical place on Earth? As a Senior Event Services Manager with the Walt Disney Company, you will prioritize and arrange all logistical aspects of large and complex conventions and events, from planning, Banquet Event Order preparation, to onsite execution. You will act as the primary point of contact for our convention clients, taking them through the event planning process and the onsite Walt Disney World experience. This is done throughout our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, and Disney Springs. Collaboration, organization, communication, multi-tasking, and guest service is vital, while customizing and selling Walt Disney World experiences. You will also help mentor and/or lead Cast and influence partners across the organization. Come be a part of this fabulous team!

If selected for this role, you will report to the Event Services Director.

This is a Full-Time position.

What You Will Do:

• Work with high value Group and Convention clients to prioritize and implement their events across Walt Disney World Resorts and Parks; with a focus on long-term legacy clients and those with high level Disney relationships
• Manage contracts, room blocks, food and beverage, audio visual, entertainment, theme park events, theme park tickets, transportation, and all logistics
• Have financial savvy to forecast at a team level
• Have a talent for developing partnerships and work with all team members in the organization, including mentoring and providing developmental opportunities for Event Services Managers, Event Services Coordinators, and Assistants
• Ability to service internal and external clients in a collaborative manner with high level of complexity, responsible for being knowledgeable of all products and services at Walt Disney World
• Creativity to approach problems across multiple teams in creative ways to achieve desired outcomes
• Flexibility in scheduling is critical; Event Services is a seven days a week, 24 hours a day dedication

Required Qualifications & Skills:

• At least 5 years of event planning experience is needed, preferably in a resort environment; Food and Beverage, Front Office, or Theme Parks
• Proven track record working with Disney leaders or with C-suite level clients
• Proven experience to orchestrate events for groups with rooms and meetings across multiple resorts with numerous collaborators, for high value, very sophisticated groups
• Strategic understanding of the business objectives associated with different markets and what clients are trying to accomplish
• Ability to proactively anticipate any potential group challenges and provide outstanding solutions tailored to the client

Preferred Qualifications:

• Knowledge of Walt Disney World procedures and all convention resort function space and of all Theme Park venues
• Experience conducting planning sessions and lead time lines for all operating areas and Clients
• Proven understanding of Entertainment line of business
• Knowledge of convention contract management and confirmed understanding of rooms and related line of business
• Proficient in DSCS and Siebel Systems

Education:

Bachelor’s Degree or equivalent experience

Preferred Education:

Certified Meeting Professional (CMP) Certification

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.