Senior Analyst/Infrastructure Supervisor

GENERAL RESPONSIBILITIES:

Responsible for managing the IT infrastructure environment and staff to ensure that all IT Infrastructure systems’ availability, integrity, and confidentiality are maintained and in compliance with defined organizational service levels and the information security policy. Responsibilities include designing, installing, configuring, monitoring and maintaining the organizational server systems, data storage platforms, cyber security systems, and network connectivity components.  Manage specific organizational-wide services related to e-mail connectivity, internet connectivity, user authentication, access management, network security, and remote access and frequently works as an advocate for the IT needs of one or more business units. Work closely with the Systems Support Supervisor and IT department project managers to coordinate changes and provide server, storage, security and connectivity expertise during the planning phase of application tier implementations/upgrades.

ESSENTIAL JOB FUNCTIONS:

1. Assist in preparing the department’s annual budget for departmental project needs; monitor and inform management of irregularities; manage operational budget and expenditures.
2. Purchase necessary equipment; manage backup, security and user help systems.
3. Direct daily operations of the section, analyzing workflow, establishing priorities, developing standards and setting deadlines. Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems. Assign and review server, network, and storage administrators’ work.
4. Plan, direct, or coordinate activities in information systems, systems analysis, and computer programming.
5. Plan, implement, upgrade, or monitor security measures to protect computer networks and information. Ensure appropriate security controls are in place to safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.
6. Install, configure, and support an organization’s local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor the network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
7. Design and develop solutions to complex applications, system administration, or network issues or concerns; perform systems management and integration functions.
8. Develop and interpret organizational goals, policies, and procedures; evaluate the organization’s technology use and needs and recommend improvements, such as hardware and software upgrades.
9. Coordinate network or design activities with designers of associated networks. Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operating systems. Plan, organize, and deliver product awareness, skills transfer, or product education sessions for staff or suppliers. Prepare design presentations and proposals for staff or customers.
10. Prepare detailed network specifications, including diagrams, charts, equipment configurations, or recommended technologies.
11. Prepare or monitor project schedules, budgets, or cost control systems.
12. Collaborate with the IT Security Analyst to conduct security analysis operations, encrypt data transmissions, erect firewalls to conceal confidential information as it is being transmitted, and keep out tainted digital transfers. Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
13. Collaborate with the IT Security Analyst in reviewing violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated. Monitor the use of data files and regulate access to safeguard information in computer files. Perform risk assessments and execute tests of the data processing systems to ensure the functioning of data processing activities and security measures.
14. Oversee architect and manage client/server environments.
15. Evaluate current or emerging technologies to consider cost, portability, compatibility, or usability factors. Provide advice on project costs, design concepts, or design changes. Document design specifications, installation instructions, and other system-related information.  Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software.
16. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations.  Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Configure, monitor, and maintain email applications or virus protection software.
17. Work an on-call rotating schedule outside the regular schedule on a rotating basis.
18. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Ensure all organizational policies and guidelines are adhered to and administered correctly, including the HR Management Guide, Employee Handbook, reviewing and approving timesheets, expense reports, complying with applicable employment laws, purchasing guidelines, bid law, etc.
19. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
20. Champion, model, and administer a performance-oriented culture by demonstrating strong leadership and people development skills. Seek to develop and monitor key performance measurements and develop/support a work environment that develops, recognizes, holds accountable, and rewards talent to support employee engagement and meet current and future workforce needs.
21. Responsible for demonstrating the organization’s core values and using performance management principles to continuously improve the department and organization’s effectiveness, efficiency, products, and services. This includes, but is not limited to, participating in improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
22. Champion and ensure the administration of safe work practices and operations.
23. Maintain and protect sensitive and private information by keeping employee records confidential in accordance with HIPAA, local, state and federal laws and regulations.
24. Ensure that PHI/ePHI of employees, plan participants, patients, and other assigned individuals are maintained and transmitted securely and legally.
25. Perform all work safely in accordance with established safety policies and procedures. Comply with all safety and health standards and guidelines issued by management.
26. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Education:

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Engineering, Cybersecurity, or a related field or an Associate degree with eight (8) years of experience as listed below. 

Experience:

Six (6) years of experience supporting a geographically dispersed network and Microsoft-based computing environment, including completing concurrent complex deployment, network monitoring systems, designing/troubleshooting current network architectures, working with computer and server platforms, switching and routing platforms and enterprise storage technologies required. Experience managing complex network protocols and information security controls, coordinating work and oversight with service provider networks and experience negotiating/contracting consultants or vendors.

Certificates, Licenses, Registrations:

• Valid driver’s license required
• Microsoft Certified Systems Engineer (MCSE) on Microsoft Windows 2000 preferred
• MSCE on Microsoft Windows Server 2003 preferred

SUPERVISION

3 – 4 employees

PHYSICAL DEMANDS:

• Ability to stand, walk or sit for extended periods
• Reaching by excreting hand(s) or arms(s) in any direction
• Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal parameters
• Ability to move about
• Ability to lift 50 pounds

WORKING ENVIRONMENT:

• Moderate noise (business office)
• Exposed to cold temperatures in the data center.
• Occasionally visit job sites, in plants and outdoors, exposed to extreme hot/cold/wet weather conditions.