Sales Support Executive

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments.

Cyber business area An industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers. Committed to building up competencies of cybersecurity professionals to support the growing demand, our Cybersecurity Academy has certified and trained more than 2000 cybersecurity professionals in more than 150 organisations. We continue to innovate through our Research Lab, Strategic Technology Centre, and Engineering Centres and develop future-ready cybersecurity solutions that position us at the forefront of the dynamic digital economy.

Find out more: https://www.stengg.com/cybersecurity

Sales Support Executive

We are seeking an exceptional sales support administrator in providing analytical, administrative and sales/channel support to improve sales and program efficiency.

Responsibilities

Provide pre and post sales related support for partner sales representatives

• Assist in preparing quotation for standard products
• Support sales & presales team in getting necessary approvals for proposal and pricing
• Working closely with sales/service team in Singapore and overseas to provide pre-sales and after sales support
• Handle online inquiry and set up appointments for sales reps
• Ensure proper updating of sales pipeline in CRM
• Assist in booking of sales opportunities and manage PO to ensure end to end follow through and update partners and partner sales on status and delivery date
• Check the quotes with right part numbers against raised orders to ensure that what has been ordered has been quoted with correct terms and condition been applied
• Assist with obtaining information on most current vendor pricing in conjunction with commercial colleagues
• Administer general sales/channel sales related documentation (receiving, labelling, sorting, filing, distributing)
• Capture data and maintain systems as is required by sales process and channel sales team
• Provide excellent level support to partner sales and marketing related initiatives, meeting SLA’s for task assigned
• Collaborate with operations team to ensure efficient production, inventory management and timely delivery of products/services

Dashboard and reports preparation to track sales rep and partner performance

• Consolidate data feeds from multiple sources, automate process and auto-generate tables, charts and reports
• Maintain sales order log, weekly/monthly review of target performance, bid list, win lost opportunities, closing report for promotion programs, consolidate quarterly marketing fund ( utilization and expenses )
• Presentation of sales forecast in monthly meetings

DB sourcing and management

• Recruit new DB and enrich data points to be able to filter by titles, capabilities and industry
• Work closely with marketing and sales to consolidate CRM data

Process enhancement and automation

• Analyse sales and operational data to identify areas of improvement
• Support and assist on identifying underlining operational issues and participate in the implementation of process improvement

Requirements

• At least Diploma in business management or related discipline
• 3-5 years of experience in customer support and client services
• Experience in B2B and ICT industry would be advantages
• Process good MS excel skills.  Excel VBA macros, power BI and Power automation is a plus
• Proficiency in using SFDC, sales forecasting tools
• Detailed-oriented and organized and has a good analytical skills
• Has knowledge and und understanding of sales processes, tools and methodologies would be advantageous
• Vibrant and energetic attitude, willingness to perform and get things done
• Singaporean only

Work location: near Jurong East MRT (Hybrid)