Resource Management Lead

Summary

Posted: Oct 24, 2024

Role Number:200575454

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The worldwide Apple Retail Engagement & Marketing (REM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values. The Resource Management Lead will partner with functional leads to assign suitable resources across projects, balance workloads and resolve resource challenges. You’ll be at the center of a dynamic and fast-moving environment, responsible for assigning the right person to the right project at the right time, across creative and production teams—both an art and science. This role is for a curious and dynamic leader who loves people and process.

Description

Responsible for updating and maintaining the resource allocation plan for a large group of creatives and producers, taking into account changes in timeline or project scope, resource availability and business priorities. You’ll develop a roll-out plan to operationalize tools and software solutions in order to track intake, allocate resources effectively, and manage reporting for leadership visibility. Additional responsibilities include: – Support quarterly and fiscal year planning by forecasting future hiring and freelance needs based on Plan of Record and roadmaps. Provide information to accurately project future planning. – Provide a comprehensive, birds-eye view on planning and resource availability across all REM creative and production teams. Expertly balance workload across internal teams, freelancers and agency/vendor partners. – Shape resource management tools, systems, templates, and workflows—constantly aiming to improve processes and workflow standardization and identify solutions to ensure final output is always delivered on time and as high-quality as possible. – Manage all freelance needs when external resources are needed. Ensure the successful on-boarding/off-boarding of all employees (FTE, vendors and freelancers). – Run weekly resource meetings and actively work with functional leads to address resourcing issues, identify excessive or under-utilization of talent, and solve any potential resource gaps.

Minimum Qualifications

• At least 7 years of experience in an account/project management role within a creative or marketing organization, with at least 3 years directly as a resource manager or serving in a resource management function
• Experience using or evangelizing a project resourcing system or tool
• Advanced user of spreadsheet and presentation tools with experience creating capacity plans and estimating level of effort

Preferred Qualifications

• Deep understanding of various creative and production org functions—design, writing, video, production—and roles within each function
• Curious, flexible problem-solver; trusted individual with confidential and sensitive information
• Able to understand and assess complex project requirements, briefs, and recognize potential risks and dependencies relevant to resourcing
• Proven ability to creatively solve problems through negotiation, tact and diplomacy
• Proven ability to foresee potential roadblocks or conflicts and provide solutions for mitigation while keeping calm under pressure

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,900 and $216,900, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.