Regional Parts Manager, Service Parts Operations

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What to Expect

The Regional Parts Manager is responsible for leading their team to ensure all parts operations and parts are available for their service teams. Additionally, Regional Parts Managers perform onsite audits to ensure accuracy within Tesla Motors’ proprietary service center management system and its users. This position will require traveling to each service center within the designated region. The Regional Parts Manager is responsible for ensuring all supply chain-related activities within their coverage area are working efficiently and as-intended. This includes fast and predictable parts flow from distribution centers as well as accurate parts orders and high inventory accuracy from the field.

What You’ll Do

• Regional leader for a team of 5-15 Parts Advisors at 5-10 locations in their region 
• Driving the implementation of new initiatives and ensuring the team constantly works towards achieving the standards agreed with management and business partners 
• Role of system training provider and information multiplicator in their own region 
• Training new PAs in the role (responsibility shared together with other experienced PAs) 
• Evaluating PA job performance and general behavior, and coaching PAs towards personal and professional development, identifying talent for promotions 
• First level of escalation for problems that impede the PAs to achieve the overarching goal of serving the Service Organization on a day-to-day basis 
• Tactical response person for situations where a PA/Location is temporarily challenged 
• Oversee the sharing system and fulfillment of parts within the region 
• Monitor trends related to workshop load and fulfillment performance within the region 
• Perform periodic evaluations, suggest recommendations, and follow up on all topics related to the Parts Excellence Program 
• Manage all Parts Escalations and drive resolution for vehicles in Parts Hold 
• Be a liaison to IT/Material/Demand/Channel Planning for troubleshooting issues and in providing field feedback, including for systems and workflow improvements 
• Be a trusted partner for Service Managers, General and Regional Service Leaders

What You’ll Bring

• Desire to be successful by both contributing individually to daily operations, and by influencing and supporting others
• A true team player that can put the needs of their team above any personal priorities
• A people’s person that builds strong relationships, communicates efficiently, seeks and offers constructive feedback for self-improvement and to elevate others
• A fast learner and critical thinker who can quickly evaluate the impact of escalations and prioritize efficiently
• Resilient individual with a positive and energic attitude towards improvements
• Demonstrates a solid level of technical knowledge (can be previously acquired both through formal training, and on-the-job experiences)
• Demonstrates proficiency with computer programs and Tesla-internal applications (advanced Excel spreadsheets, supply-chain related databases, Jira ticketing system)
• Hands-on experience developing and/or delivering training materials.
• Demonstrated excellent communication skills, including ability to express well-reasoned, independent thought. Natural ability to speak and write effectively at all organizational levels.
• Demonstrated ability to be a resilient change agent capable of leading organization through paradigm shifts.
• Strong multitasking project skills with the ability to adapt to change in scope, timeline, or focus without sacrificing execution
• Flexible to travel up to 5 days per week within own region, and up to twice a month to locations outside of the Region (other regions, territorial central location, HQ Fremont)
• Ideally 5 years of work experience in the automotive service sector (any other related and relevant experiences will be considered towards this requirement)
• Ideally 2 years with Tesla in Service Parts or Supply Chain (or external experience as Parts Shop Manager or Supply Chain Manager; preferably with people management)

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$68,000 – $210,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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