Quality Management Consultant

Overview

LMI is seeking a skilled Quality Management Consultant to support the US Border Patrol Program Management Office Directorate (PMOD) program. The Quality Management Consultant will develop practical metrics and performance measures that identify pain points impeding adherence to quality standards for services and products, and opportunities to improve; and then track performance against them for timely assessment of operations and issues to inform management decision-making. With the mindset of continuous performance improvement, the Quality Management Consultant will support the development of Standard Operating Procedures (SOPs) and the expanded use of dashboards to depict quality data. A successful candidate will bring strong organizational skills, experience designing and implementing quality assurance processes, and an ability to rapidly review products to ensure quality.

LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We operate completely free of political and commercial bias, and we are entirely aligned with the goals of our clients. Our clients value our specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.

Responsibilities

Responsibilities may include: 

• Promote continuous performance improvement initiatives to ensure high-quality and timely deliverables
• Perform quality reviews and performance management audits
• Work with the Quality Lead to establish milestones and checkpoints to review batches of policies and other products to ensure LMI is meeting target metrics and project timeline
• Develop Standard Operating Procedures (SOPs) to ensure consistent quality and timely work
• Define and execute continuous process improvement efforts related to documenting and maintaining quality performance
• Collaborate with Quality Lead to develop and determine resolution plan with specific, trackable corrective actions to quality issues
• Collaborate with program teams to define, measure, and interpret quality performance data
• Develop quality metrics and performance measures, track them, and provide quality reports
• Brief team and leadership on quality results

Qualifications

MINIMUM REQUIREMENTS:

• Bachelors degree in a related discipline with 3+ years of work experience or Master’s degree with 1 year of work experience
• Interest in both strategy and execution
• Ability to work, at times, with multiple ambiguous projects
• Ability to navigate complex organizations
• Significant understanding of quality management fundamentals and ability to work within project constraints
• Advanced Microsoft Office skills, e.g., MS Word, PPT, Excel and Outlook and ability to build polished client deliverables
• Excellent analytical, problem solving, and presentation skills
• Excellent customer relationship management skills

PREFERRED EXPERIENCE/SKILLS:

• Six Sigma Training

EEO Statement

LMI is an Equal Opportunity Employer” all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 

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LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact accommodations@lmi.org