Plan Sponsor Services Consultant

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Customer facing role with both Plan Sponsor and Member interaction. Monitor, research, and resolve collection of outstanding premium, overdue accounts, or revenue adjustment issues. Ensures all manual adjustments, refunds, and write-offs are appropriately submitted, adhering to policy guidelines. Consults with internal/external customers to identify accurate enrollment, account structure, billing format method, and payment arrangements to meets customer’s expectations. Evaluates customer billing requirements, customer payment arrangements and history to deliver a timely and technically accurate product.

Required Qualifications

High School degree or equivalent.

• Experience in Accounts Receivable and/or Accounts Payable.
• Demonstrates effective keyboard skills; able to navigate within a computer based, multi-systems dependent environment without assistance; knowledgeable in Microsoft products.
• Able to effectively handle multiple tasks and function in a fast paced, flexible, and adaptable environment.
• Able to follow designated procedures.
• Ability to maintain production levels and quality goals.
• Strong customer service; effective verbal and written communication skills.
• Displays a positive, confident attitude.
• Able to process and apply new and changing information.
• Ability to establish and maintain effective working relationships.
• Excellent organizational, interpersonal, analytical, and problem-solving skills.
• Able to maintain regular and consistent attendance in accordance with company and departmental policies and procedures.

Preferred Qualifications

Able to investigate, analyze, and resolve outstanding issues to achieve optimal customer satisfaction; takes responsibility for following through and bringing outstanding issues to closure. Completes limited transactions including simple adjustments, individual and/or group reconciliations. Demonstrates professionalism, responsiveness and presents a positive image of the company when interacting.

Attention to detail and accuracy. Problem solving skills. Strong organizational skill. Understands the impact of work to other teams and downstream support areas. Ability to analyze and research data to make appropriate corrections as necessary. Strong verbal and written communication skills.

Pay Range

The typical pay range for this role is:

$17.00 – $28.45

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 04/19/2024