Pharmacy Representative

Job Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Coram/CVS Health is looking for customer service-oriented professionals to join our team as a Pharmacy Clerk! In this fast-paced and dynamic role, you will work alongside our Pharmacist by communicating with patients, Physicians, and other health care professionals regarding the coordination of home infusion orders. You will be responsible for ordering and maintaining inventory, gathering, and organizing patient information, and ensuring patient documentation is up to date in our electronica database. At Coram, we believe that Pharmacy Clerks are a key part of maintaining constant communication between our branch team members and clients; therefore, creating a positive experience for our patients.

As a Pharmacy Clerk, you will:

• Assist with maintenance of patient files, Sort and file Physician Orders and all clinical documentation.
• Provide administrative support to the specialty team – typing/faxing/tracking physician’s orders, discharging patient from service, filling of paperwork in the correct sections of medication.
• Call patient to confirm delivery of coordinating with internal team members, documenting discussion in progress notes, rescheduling patient for subsequent deliveries.
• Typical work hours for this position are Monday – Friday 800am to 530pm with 1 hour lunch, with an opportunity for over-time based on business need. This is a full-time, permanent career that offers excellent Medical, Dental and Vision coverage, a competitive 401K, and additional benefits.

Physical Demands

• Constant talking and hearing
• Constant use of hands to finger, handle or feel objects with the ability to reach with hands and arms
• Specific vision abilities to include close vision, peripheral vision, and the ability to adjust focus
• Frequent walking, standing, sitting, kneeling, and stooping
• Occasional lifting and/or moving up to 25 pounds

Work Environment

The work environment characteristics listed below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional exposure to toxic or caustic chemicals.
• Potential exposure to fumes or airborne particles.

Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Race/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact our Advice and Counsel Reasonable Accommodations team at AdviceCounsel@cvshealth.com.

Required Qualifications

• Minimum one-year customer service experience.
• Minimum one-year experience working in Microsoft Office, specifically Excel, Outlook & Word.
• Strong verbal and written communication skills
• Demonstrated ability to work with a sense of urgency and pay close attention to detail.

Preferred Qualifications

• Minimum of one year of experience as a Customer Service Specialist within a healthcare environment or industry
• Knowledge of:
  • Medical terminology
• Skill in:
  • Customer Service and experience in home health and/or the healthcare industry
  • Demonstrated ability to work independently and as a team.

Education

• High School Diploma or General Equivalent Development (GED).

Pay Range
The typical pay range for this role is: $17.00 – $28.45.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.