Patient Service Associate Supervisor

Main Duties & Responsibilities

• Assist Executive in Go-Live Preparation activities such as update work instructions, conduct training and participate in site setup and full dress rehearsals. This include assisting in conducting roll-calls.
• Manage the recruitment and on boarding process of new Patient Service Associates’ hires
• Build and maintain cohesion amongst the Team and oversee operations of service counters
• Manage deployment of staff and supervise staff in meeting centre’s key performance indicators
• Monitor compliance of work policies, procedures and internal controls
• Assist with staff dispute management and supervise and assist with downtime procedures
• Reconcile daily monetary transactions and perform counter services
• Manage patient / Next of Kin’s feedback and enquiries
• Lead quality improvement projects and initiatives
• Promote use of automated or self-help services and conduct training for staff

Requirements

• Possess at least O levels with minimum 5 years of experience in hospital setting and at least 2 years of relevant experience in supervisory role
• Able to work in a fast-paced environment
• Possess the ability to speak two or more languages / dialects will be an advantage
• Organised with good communication and interpersonal skills
• Able to work Shift Work and alternate Saturdays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

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