Parts Operations Associate, Energy

Tesla participates in the E-Verify Program

What to Expect

At Tesla, our Energy Service Parts Advisors play an important role in offering fundamental support to Field Technicians, Warehouse, and customers in our mission to accelerate the world’s transition to sustainable energy. As a Parts Advisor, you will provide critical parts planning and operational support to the technicians and warehouse; liaise with other departments, as well as focus on continuous development of your skills. We create some of the most innovative products ever made and you will help ensure an equally innovative service to customers. To succeed at Tesla, you must be a self-starter, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment. 

What You’ll Do

• Review upcoming appointments and ensure that parts are available or ordered Appointments are properly prepared and documented in our system for scheduling. Maintain excellent organization of parts area to standard
• Monitor inventory within the parts system, complete regular stock counts, and communicate parts updates and availability with relevant team members. Source parts from distribution centers and other service center locations and allocate them to service appointments
• Process shipments from vendors under warranty or orders specific to customer service cases
• Follow-up with vendors on warranty claims and shipment issues and determine whether field-return parts should be scrapped, cycled into inventory, or returned to vendor or Tesla facility
• Prepare defective Tesla-manufactured parts for shipment to other Tesla Facilities or third party for Failure Analysis, Remanufacturing or Warranty Replacement also, process, prepare and return non-Tesla-manufactured defective parts to vendors under warranty
• Pick up and transport parts using van or forklift, if necessary, to support field operations and prevent customer re-schedules. Manage proper disposal of old parts and hazardous materials if determined for scrap
• Support specialized tools and personal protective equipment used by Field Service. Report events (injury, illnesses, property equipment damage, auto, environmental release, etc.) immediately to direct manager. Additional responsibilities as assigned to meet business needs

What You’ll Bring

• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers . Ability to thrive in a team-based environment and achieve common goals but also be able to complete tasks with little to no supervision
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines. Positive, enthusiastic, and willing to learn about the changes in Tesla products and services. Able to speak, understand, read, and write effectively in the English language
• Proficient in Microsoft Office and able to learn new systems and tools. Able to obtain forklift certification within 3 months of employment and retain certification every 3 years. Ability to travel to other warehouses or Tesla sites as needed
• Follow all environmental health and safety requirements and have a Valid driver’s license with an acceptable driving history
• Ability to perform physically demanding work for extended periods of time, up to 12 hours a day including, ability to lift up to 50 lbs. and carry material
• Repetitively climb stairs, bend, kneel, push, pull, crouch, and reach inside vehicles/ warehouses. Ability to find issues in a work process and receive safety signals using sight, touch, and hearing
• Work around confined spaces and manage chemicals. Wear required PPE, including but not limited to safety glasses, safety shoes, hard hats, hi-vis vest, and follow all environmental health and safety guidelines

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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