Operations Analyst

Work Location(s): Florham Park, NJ, US

Louisville, KY

Salem, NH

In this position you will respond to adjustment requests for issue resolution that may require calculating and posting corrections to the SunGard recordkeeping system. Operations Technical Analyst determines appropriate corrective action to resolve issues and minimize impact to clients and E&O. Issues may vary from basic and administrative to complex and technical in nature. Duties include: submitting manual trades, reconciling plan and trust activities. Documents notes and outcomes in Adjustment Database and PowerImage system. Meets internal SLAs for response times. Acts as key resource for internal and external business units. Acts as an SME or represent the business in projects and initiatives. E&O trend analysis and recommends solutions for continuous improvement. May have some client contact depending on work type and job level.

Strong Communication, ability to problem solve, analytical, and organized. 

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.