Mgr-Engineering Svcs

Job Summary:

About the Role & Team

“We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Manager of Engineering Services is a senior-level leadership position within the Engineering Services maintenance team at our theme parks or resorts. You will set the vision and priorities for your part of the organization and invest time based on a combination of data, experience, and instinct. You will keep an eye on the vision set by our organization and always move your team in that direction. You will “fly high” and also “dive into the details.” A successful manager will excel in an up-tempo environment with dynamic demands.

You will be a leader of salaried leaders. Your organization will consist of 60 to 100 salaried and hourly technicians who are both accomplished and diversified. The Walt Disney World resort has operations that are ongoing 24/7 and 365 days a year. As such, the responsibilities will require you to work nights, weekends, and holidays when needed.

You will report to a Director within Facilities and Operations Services (FOS).

What You Will Do:

• Ensure the safety of the cast and guest are your first priority by promoting a safety culture where “No One Gets Hurt”.
• Provide the team with a vision and encourage them to achieve it.
• Build value within your team, so they apply resolve to solving high-priority problems.
• Understand the daily operation and dive in where necessary to help manage the detail.
• Maintain the physical integrity and show-quality of the physical assets within your assigned area.
• Respond to events such as attraction downtimes or facility outages.
• Manage financial resources including direct responsibility for Annual Operating Plan (AOP) funds and maintain an annual operating budget ranging from $8M to over $10M.
• Know your operation and guide it to your cast members while holding teams accountable for performance.
• Translate reports and data in ways that encourage Cast Members to improve performance.
• Understand the Craft Maintenance Council (CMC) contract and administer the guidelines fairly.
• Apply strategic measures to improve guest service, cast support, and equipment efficiency.
• Manage projects including scope development, budgeting, resource management, scheduling, and communication.
• Demonstrate technical proficiency with our safety programs and policies.
• Inspect the quality of completed preventive maintenance and reconcile it to job plans.
• Honor your commitments and give realistic dates to achieve them.
• Project a positive image and cultivate relationships to promote goals.
• Maintain positive relationships with union representatives.
• Participate in Cast recognition events.

Required Qualifications & Skills:

• 5+ years of leadership experience in a related field.
• Experience managing large-scale operations and teams.
• Sophisticated technical background in areas such as mechanical, electrical, HVAC, controls, networks, material science, and building trades.
• Experience improving technical proficiencies in areas that are not a strength.
• Well-defined and matured business approach.
• Experience communicating and working with all levels of an organization.
• Familiarity with accessing equipment pits, work platforms, catwalks, roofs, and similar areas by ladder.

Preferred Qualifications:

• 10+ years of leadership experience in a maintenance-related field.
• Hold a Bachelor of Science degree in a technical field of study.

Education:

• Hold an Associate of Science degree in a technical field of study or 10+ years’ of confirmed experience in related field.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.