Manager-Operations Integration Technology

Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As part of the Disney Cruise Line Operations Integration team, the Manager, Operations Integration Technology is responsible for project management and integration services for key projects and programs related to digital and technology-based initiatives across Disney Cruise Line Operations — with a strong focus on planning, communication, testing, training, implementation, and enhancement support. This position will also serve as a resource to select shipboard operating teams, providing support and subject matter expertise as the operation dictates.

Reports to the Senior Manager, Operations Integration Technology, Accessibility and Communication.  

Responsibilities:

• Influence, prioritize and lead the implementation of process improvement efforts and system enhancement requests for DCL applications that serve the end-to-end Guest Experience. These include, but are not limited to: DCL Navigator App, Onboard Availability Reservation System (OARS), DCL App Messaging, Voyage Planner, Chargerback, Connected Experiences App, and other applications that are utilized by multiple shipboard departments.
• Serve as the cross-functional Operations subject matter expert for these applications listed above and shape their roadmaps with the corresponding Operations department leaders, Business Systems Management and Technology product owners.
• Co-lead planning and implementation efforts for shipboard booked experiences and activities, including pre-cruise and onboard, acting as champion for operations needs and priorities.
• Unite with DCL Digital Product and Digital Operations to drive new functionality and identify operational sustainment needs for the DCL Navigator App, DisneyBand+, Connected Products, and the related backend systems that support them.
• Support Senior Manager with project tracking, implementation planning, documentation, leadership updates, presentations and other special projects as assigned.
• Partner closely with DCL Business Systems Management on system administration and user access rights for applications within this position’s purview. 
• Provide testing and training support to shipboard and shoreside teams. This includes being a conduit for on-going support and troubleshooting with core shipboard and Guest-facing systems.
• SMS Responsibility for upholding the general safety management responsibilities specified in the Safety Management System within areas of oversight.
• Ability to travel domestically and internationally, as the business dictates.

Basic Qualifications

• Demonstrated experience in planning, implementing, and supporting technology projects from an operations perspective.
• Highly motivated self-starter with the ability to work independently and as part of a team.
• Demonstrated strong project management and communication skills.
• Demonstrated strong time management and organizational skills with a fanatical attention to detail.
• Ability to develop presentations that provide clear project status updates and illustrate overall project goals and interactivity, as well as other key deliverables.
• Experience in process optimization/transformation to identify and implement process improvements and efficiencies.
• Ability to consolidate input from multiple sources, synthesize findings, and develop recommendations.
• Ability to support multiple and diverse initiatives with ease, and shift priorities in an ever-changing environment.
• Experience working with cross-functional teams with an ability to influence and align with multiple stakeholders at various levels of the organization, both shipboard and shoreside.
• Proven experience with project and process documentation.
• Extensive knowledge of all Microsoft Office applications, including proficiency in Microsoft Excel and Project, and other data management tools, such as SmartSheet.

Preferred Qualifications:

• Proficient knowledge of Disney Cruise Line operations.

Required Education:

• Bachelor’s degree in business, technology, communication, project management, engineering or equivalent

Desired Education

• Master’s degree or equivalent

About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Parks, Experiences and Products.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.