Manager of Training – Facilitator (individual contributor)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Manager of Training for Client Services, you will have the opportunity to facilitate a wide variety of projects and exciting training initiatives ranging from essentials skills development to systems-based technical training. As a member of the Client Services Training & Development team, you will proactively collaborate with business partners, subject matter authorities, and other training professionals to facilitate engaging curriculum as virtual instructor-led training and in-person training. You should be a creative innovator and dynamic problem solver who can apply facilitation standard methodologies and forward-thinking technological solutions to deliver complex topics into meaningful and understandable learning experiences.

To be a candidate for this role you will possess the following:

• Excellent presentation and communication skills.
• Ability to facilitate curriculums designed for adult learning. 
• Ability to identify learning goals/objectives and provide solutions for learning needs. 
• Ability to coach and mentor others. 

Required Qualifications

• A minimum of 5 years of experience in Education, Adult Learning, Instructional Design, Organizational Development, Psychology or Human Resources. 
• 5 or more years of experience in both web-based eLearning and instructor-led facilitation.  
• Proven experience utilizing training methodologies (ADDIE or SAM).  
• Willingness and ability to travel up to 30% as a part of the role. 

Preferred Qualifications

• Proficiency in Microsoft Office applications, including Teams and SharePoint.  
• Familiarity with web-conferencing (Webex/Adobe Connect) and e-learning software.  
• Experience utilizing various Learning Management Systems (LMS) and Learning Content Management Systems (LCMS).

Education

• High School Diploma or General Equivalent Development Required.
• Bachelor’s or master’s degree preferred.

Pay Range

The typical pay range for this role is:

$60,300.00 – $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/03/2024