Lead Director – Retail Network Operations

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is seeking a highly motivated and experienced professional to join our team as the Lead Director of Network Core Infrastructure Operations, part of the Infrastructure Operations & Service Delivery organization. In this senior leadership role, you will lead a team of Network Engineers overseeing the management, maintenance, and optimization of our extensive network infrastructure. This infrastructure spans over 10,000 applications (approximately 4,100 cloud hosted), serves 190,000 users, encompasses 10,000+ locations, and includes multiple datacenters and multi-cloud environments.

As the Lead Director of Retail Operations, you will oversee and coordinate all aspects of retail operations, ensuring efficient and effective utilization of LAN/WAN infrastructure, compliance adherence, network operations centers (NOC), IT hygiene, change management and logistics within the retail sector.  This role demands a comprehensive understanding of technological infrastructure and strategic mindset to enhance retail operations.

Responsibilities-

Network Infrastructure Management:

• Oversee the design, implementation, and maintenance of LAN/WAN infrastructure to ensure seamless retail operation, scalability, and security.
• Ensure the design, deployment, and maintenance of robust and secure network infrastructures.
• Oversee network capacity planning and scalability to accommodate business growth and evolving technology needs.

Strategic Oversight:

• Develop and implement strategies aligning retail operations with organizational goals, focusing on enhancing LAN/WAN infrastructure, compliance, and logistic efficiency.
• Collaborate with teams to plan and execute network expansions, relocations, and modifications.

Supervision of Network Operation Center:

• Manage and guide NOC activities
• Ensure round the clock monitoring, incident response and troubleshooting to maintain optimal network performance and minimize downtime.

Performance Monitoring and Reporting:

• Oversee and facilitate changes in technology, processes, or systems within the retail environment.
• Create processes that provide for seamless transitions and minimal disruptions to operations.

Team Leadership and Collaboration:

• Lead a team of network engineers and technicians, providing guidance, support, and mentorship to ensure high-quality performance.
• Collaborate with cross-functional teams, including IT, operations, and security, to align network infrastructure with organizational goals and security standards.

Vendor Management and Budgeting:

• Manage relationships with vendors, contractors, and service providers for network-related services and equipment procurement.
• Develop and manage budgets, ensuring cost-effective solutions while maintaining high-quality standards.

Continuous Improvement and Compliance:

• Identify opportunities for process improvements, automation, and technological advancements to optimize network performance and reliability.
• Ensure compliance with regulatory requirements and industry standards in all network infrastructure activities.

Pay Range

The typical pay range for this role is: $144,200.00 – $288,400.00.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.