Lead Business Systems Analyst

Work Location(s): Alpharetta, GA, US

ADP is hiring a Lead Business Systems Analyst

Are you inspired by transformation and making an impact on the lives of thousands of people every day?

• Are you empathic to client needs, your team, and internal partners to drive success while making hard calls and bold moves?
• Are you a technologist first and foremost who approaches every problem wearing that hat while going out of your way to champion development creativity and build diverse, engaged teams?

Well, this may be the role for you. Ready to make your mark?

In this role you will collaborate with a team of passionate and creative product managers and engineers to align internal sales technology to business goals and support broad Quote to Cash transformation initiatives. We are looking for an out-of-the-box thinker who desires to try new things and has a passion for impact. As a key member of the Worldwide Sales & Marketing Global Product and Technology team, you will utilize analytical skills to solve problems, make recommendations, and build strong relationships with sales and key stakeholders. You must be a deep listener who can ask the right clarifying questions to help understand the problem your stakeholders are trying to solve.

Your prior experience as a business systems analyst who has partnered in developing enterprise-level cloud-based solutions in an Agile environment will set you up for success. You will find exciting challenges here, get to solve real-world problems and make an impact on thousands of people as we design what is next for ADP sales.

To thrive in this role, you will need to have a technology background and skills in SaaS products, with 8 or more years of experience in relevant skills gained and developed in the same or similar role.

Bonus points for:

• Experience with sales technology such as Contract Lifecycle Management (CLM), Configurate Price Quote (CPQ), Salesforce or CRM (Client Relationship Management) and eSignature.
• Comfortable with data and analytics, having both quantitative and qualitative skills.
• Understand product engineering best practices.

Here’s what you can expect on a typical day:

• Analyze and Solve Complex Problems:use analytical thinking, analyze sales feedback, error logs and system knowledge to interpret business issues, recommend best practices, and identify innovative solutions to address issues and simplify processes. You will identify new features needed to align sales technology to business goals by analyzing data and KPIs from multiple feedback sources.
• Relationship. You’ll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You’ll serve as a strong Customer Advocate, regularly working alongside engineering, design, and business teams to merge sales and other internal client insights with design best practices.
• Scrums: You’ll work closely with product managers, engineers and agile teams to understand responsibilities, identify any issues, and communicate priorities. You will partner with product managers to create user stories in Jira and contribute to Agile/Scrum ceremonies and prioritization, sprint planning, and release planning activities.
• Systems Configuration: You will build strong expertise in our sales tech stack to enable you to perform system administration on our CLM, CPQ and eSignature technologies as part of a broader technology team.
• Grace Under Pressure:You thrive in a fast-moving, agile environment and are comfortable managing competing priorities and rallying an organization to change direction, as necessary.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Deliver at epic scale.We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners.We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer.Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

Like what you see?  Apply now!
Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP’s commitment on our YouTube channel: http://adp.careers/DEI_Videos

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.