IT Manufacturing Support Technician (Lathrop, CA)

Job Description

Tesla participates in the E-Verify Program

What to Expect

Tesla has an opportunity for an IT Manufacturing and Warehouse Support Technician at its Lathrop Campus, in Lathrop, California.  If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you.  

The IT Manufacturing Support Technician has a unique role on the front lines of Tesla Manufacturing. We solve problems every day and interact with different technologies to support Tesla’s Mission ““To Accelerate the World’s Transition to Sustainable Energy”.” 

What You’ll Do

• Primary responsibility is to provide IT support to the Manufacturing lines, and othert teams within the campus 
• Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines. 
• Quickly respond to requests and incidents from our customers. 
• Troubleshoot Hardware, Operating System, and Software issues. 
• Troubleshoot Network issues from the client up to IDF switch 
• Interface with the various Manufacturing Teams to understand issues amd provide solutions. 
• Interpret how to solve long term needs within the framework of IT MFG standard as well as Information Security standards. 
• Represent IT with pride, support, enthusiasm and kindness. 

What You’ll Bring

• Minimum of 5 years’ experience within a desktop support or system admin role. 
• Able to work under high pressure situations while maintaining a positive attitude in the workplace. 
• Must be available to travel to various locations in Lathrop and surrounding areas. 
• Must be available on weekends, Holidays and on-call support 
• Experience supporting Large Scale Manufacturing and Warehouses, is a plus but not required 
• Experience troubleshooting Zebra Products, Tangent, Allen Bradley and Siemen HMIs· Experience troubleshooting printers, barcode scanners, digital signage. · Experience imaging and supporting, SCCM\MECM, Linux, machines and devices 
• Experience with MDM  
• Experience troubleshooting basic client-side network (DHCP, DNS, Static IP, Ports) problems. 
• Linux support experience a plus but not required. 
• Network hardware support experience a plus. (Network Switch Administration, Vlan Change, IDF\MDF Management) 
• Basic knowledge of Servers, Active Directory, Exchange, and Microsoft O365 Products. 
• Experience with POE IP Cameras.

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$18.00 – $53.00/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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