Insurance Consultant

Work Location(s): Louisville, KY, US

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

We are looking for a driven individual with strong communication skills to join our team as an Insurance Consultant

What you’ll do:

• Insurance Consultants provide customer support via phone and digital channels, including but not limited to answering client questions and concerns related to coverages, plan comparisons, employee deductions, employee enrollment, billing, and benefit platform support.
• Answer participant level questions and provide self-service guidance related to benefit eligibility, networks, coverages, and prescription/doctor search.
• Process requested policy changes and enrollments with Insurance Carriers and General agencies.
• Investigate, research, analyze and resolve complex client issues and advise clients based on group health market and product knowledge.
• Identify and provide recommendations on additional lines of coverage and agency managed benefits administration tools.
• Understand ADP products inclusive of payroll and ADPIA relationship.
• Develop and maintain effective written and verbal communication to ensure satisfaction and world class service.
• Achieve and maintain agreed upon levels of service.
• Maintain all required insurance licenses and complete required appropriate continuing education courses.
• 1-3 years of relevant insurance industry experience preferred.

Preferred License: Health & Life or Property & Casualty if not licensed must obtain within 30 days as a condition of employment.

Requirements:

• At least two years of client service experience
• Must have or receive Life / Health insurance or Property & Casualty producers license within 30 days of employment. ADP will support successful candidates in the testing process.
• Very strong communication skills.

Preferable Experience:

• Bachelor’s Degree

• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Excellent analytical skills and time management skills
• Bachelor’s degree or equivalent in education and experience

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.