HR Solutions Specialist I

Work Location(s): Tempe, AZ, US

ADP is hiring a Human Resources Solutions Specialist. In this position you will be responsible for implementing HR solutions with clients and proactively providing scheduled HR events and activities throughout the clients tenure with ADP. HRSS’s are in a key role focused on ensuring client engagement across ADP’s products and services ; creating and driving proactive management of HR functions with a proactive and consultative approach by effectively influencing the utilization of ADPs HR and other core products to help clients support their current and future human capital needs.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Provides initial and ongoing support to new and existing ADP-HR411 clients.
• Serves as primary point of contact for day-to-day client inquiries related to general and technical product support and account management issues.
• Associate Client Support Representatives resolve customer support related issues by obtaining and evaluating all relevant data via troubleshooting probing techniques.
• Coordinates solutions of technical issues by documenting issues in appropriate systems, working closely with IT Staff to track, test and verify solutions.
• Provides status updates to clients, and all other stakeholders.
• Handle day to day client management activities for all ADP-HR411 clients, such as; maintaining and updating client information and user account profiles, importing and adding new accounts, terminating accounts, and coordinating the addition and updating of client contact information in all appropriate systems.
• Provides sales support to ADP Sales Associates who may have questions while presenting and positioning our services to prospective clients.
• Interfaces with payroll and other service center associates as well as other functional areas of the organization to ensure a positive, “one call does it all” and “First Call Resolution” experience for our clients.
• Implementation and on boarding of new and existing ADP-HR411 clients.
• Educating clients on the features and services they have access through their HR411 account, ensuring that their current account level meets their needs, demonstrating how clients can utilize the HR411 platform and related services in their business day-to-day.
• Executes other duties and projects as assigned including but not limited too, overflow support for other call center initiatives and programs in both an inbound and outbound call center capacity and keeping up-to-date and proficient on new product enhancements and changes via in-house training, seminars, documentation, etc.; participates in training programs designed to enhance service skills.
• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• 1-2 years of HR Generalist Experience
• Bachelor’s Degree required, preferably in an Human Resources focused concentration

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Call Center Related Training and Certifications, Information Technology and Office Software
• Certifications are preferred but not required
• Ability to communicate effectively by speaking, listening and writing.
• Client Service Orientation and effective interpersonal skills.
• Ability to work under the pressure of time constraints and to prioritize client issues.
• Ability to consistently deliver quality service under the pressure of volume variances in inbound calls, and length of calls.
• Demonstrated proficiency in navigation of PC applications, import/export files, basic hardware specifications, PC terminology, etc.
• Analytical/problem solving skills.
• Utilization of SOP’s, memos, and researches additional materials to resolve client issues effectively.
• Ability to endure the repetitive motion of typing 75% of the time.
• Available for unusual work hours – 8:30am – 8:30pm EST are standard operating hours, Associates standard work day is 8:30am – 5pm local time, but while not typical Associates may be required to cover non-standard schedule/hours on occasion due to service level demands, staffing restrictions etc.
• Ability to provide daily and continuous training.
• As well as working in the noise level of a call center environment.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.