Health Coach Consultant

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary: 

At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.

Hours required: Start time will be between 7:00AM and 11:00AM EST, 8 hour shift, every other weekend, 4 holidays per year.

• Must reside in a nurse Compact State and hold a Multi State Compact license.
• The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following:
• Facilitates effective health care decision-making. 
• Improves the quality of care. 
• Improves member satisfaction with their health care plan. 
• Facilitates appropriate use of health care resources. 
• Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options. 
• Provides assistance by clarifying available options for the member’s particular health problem or issue.
• Helps members actively and knowledgeably participate with their provider in their own health care decision-making. 
• Promotes healthy lifestyles to help lower personal health risks, preventing illness. 
• Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate. 

Ideal candidates will:

• Must have RN licensure in the state of office location.
• Have 3+ years of clinical experience. 
• Have proficient keyboarding skills. 
• Enjoy working with computers and evolving technology, prefer online resources over printed documents. 
• Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience. 
• Self-motivated. 
• Wants to work every other weekend and 4 Holidays per year.
• Are able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule. 
• Applies a broad clinical experience to at times complex issues, ensuring a positive member experience. 
• Want to expand their knowledge base while applying excellent communication skills. 
• Are leaders of people and process improvement, and want to make a difference in people’s lives. 
• Are seeking a challenging fast-paced office (and potentially work at home) position. 
• Do the right things for the right reason in all interactions.

Required Qualifications:

• Active unrestricted RN compact state licensure.
• 3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.
• 1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word).

Preferred Qualifications:

• Managed Care experience preferred. Previous coaching experience preferred.  Model candidates have telephone triage nursing experience.

Education:

Associate Degree required.

Bachelor’s Degree or Equivalent 3-5 years clinical experience preferred. 

Pay Range

The typical pay range for this role is:

$54,095.60 – $116,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 04/24/2024