GlobalView Business Process SME

Work Location(s): El Paso, TX, US

Albany, NY

Dartmouth, NS

Dartmouth, NS

ADP is hiring a GlobalView Business Process Subject Matter Expert. 

In this position you will be a member of ADP’s GlobalView® North America Transition to Service Team, a neutral team that sits between Implementation and Service to ensure that all clients are configured in a sustainable manner allowing service operations to support the client post go live, to meet contracted SLAs. 

This key role Additionally, this role will help bridge the clients’ gaps in knowledge and testing and support the client’s preparation to take on responsible tasks post go live. This will allow for a better client experience and improved NPS results. This role will be key in identifying areas of improvement and service gaps, therefore proposing initiatives in conjunction with other Business Units.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Builds continuous knowledge of ADP GlobalView that instills confidence in our clients.
• Provide consultative advice and guidance to clients on payroll processes best practices.
• Continually maintains and upgrades knowledge and skill base through a wide variety of available resources to ensure familiarity; learns future products and new tools as they are deployed.
• Proactively seek ways to provide a better client experience, recommending enhancements to products and support processes.
• Participates in ongoing departmental improvement initiatives.
• Uncovers client needs, sources the cause of the issue through the use of effective probing techniques and provides resolutions ensuring a Stellar Service client experience.
• Creates accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge base. Identifies, recommends, or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Business Unit.
• Responsible for working with other Business Units to find efficiencies and streamline / standardize business processes and develop best practices.
• Create Business Process and Payroll Calendar Documentation.
• Prepare client facing supporting documentation and presentations.
• Support in pre-sales internal and client-facing meetings to present payroll processes as needed.
• Host and join client facing workshops onsite or remotely.
• Review client blueprint to highlight risks and deviations.
• Perform risk analysis on deviations to discuss with internal teams and clients.
• Perform client specific knowledge transfer to service teams.
• Create and maintain client Knowledge Article in ADP Search.
• Expertise on set-up, validation and testing in automation for payroll processing.
• Suggest client specific UAT scenarios.
• Execute testing in UAT and Quality environment as needed.
• Identify improvement opportunities to processes and GlobalView products.
• Train clients in specific processes as needed.
• Perform parallel and simulation payroll processing as needed.
• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• Appropriate tertiary level education or equivalent industry experience required. 
• At least 3 years of experience with ADP GlobalView North America payroll processing required.
• Good knowledge on MS Windows Applications: Excel, PowerPoint, Word, Sharepoint

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Expertise in Canada Payroll processing and compliance is a plus
• Ability to prioritize tasks and time management skills
• Strong relationship management and communication skills, both written and verbal
• Fluent English (verbal and written) required
• Self-starter, sense of urgency and works well under pressure
• Strong attention to detail
• Good knowledge of the toolset used within ADP GlobalView SAP

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Salary range for this role is $75,600 – $202,590 / year.

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.