Field Service Technician, Residential Energy Service

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What to Expect

The Residential Field Service Technician will report to the General Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla’s energy products including solar PV systems, batteries, and other energy products. The ideal candidate has electrical, installation and servicing experience of residential solar PV systems.

What You’ll Do

• Perform required preventive maintenance activities on inverters to maintain warranty coverage
• Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately
• Work safely and in accordance with Tesla and industry standard safety requirements
• Report writing, where required, to comply with deliverables in O&M contracts
• Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
• Prioritize conflicting work requests and escalations
• Respond to customers’ concerns with the performance or functionality of their system
• Ensure the vehicle, tooling, electronics, software, and company property issued are always accounted for and taken care of

What You’ll Bring

• Minimum one-year experience installing, maintaining, and troubleshooting solar PV systems
• Valid Journeyman Electrician card preferred to perform electrical work in the states where work will be performed by the candidate
• Understanding of the NEC codes that relate to solar PV installations
• Knowledge of NFPA 70E practices
• Proficiency in installing inverters and able to work with various ground and roof mount racking systems
• Ability to stay organized in a fast-paced environment with aggressive timelines
• Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
• Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc.)
• Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time
• Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required
• Ability to work independently and manage your own schedule
• Comfortable making decisions independently and handling emergency situations with a calm and directed manner
• Outstanding interpersonal and communication skills (both written and verbal); particularly in a customer-facing environment
• Excellent customer service skills required
• Ability to work well with others in a collaborative team environment
• Ability to travel for up to 2 weeks at a time

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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