Field Operations Manager

Date Posted:2025-03-01

Country: Singapore

Location:8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World’s Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

You will be responsible to manage a service portfolio assigned and a team of service engineers and technicians in day-to-day operations and ensure the productivity of the team.

Key Responsibilities

• Develop a full understanding of service customer requirements as well as competitors’ knowledge to manage Service Portfolio effectively and efficiently
• Visit sites and meet customers to ensure our services are excellent and address non-performance, whenever necessary
• To review measure and monitor breakdown / callback rate of delegated zone
• Monitor equipment maintenance performance, action plan to improve call back rate and reduce customer complaints
• Prepare regular status update on service performance
• Lead troubleshooting and technical solution to ensure lifts and escalators are in tip-top conditions
• Handle daily administration and technical matter in maintenance services
• Participate in Environmental, Health and Safety activities and prepare field operations for safety audits and inspection, execution and closure of audit findings
• Strong adherence to the company rules and regulations on ethics, safety and controls

Requirement

• Bachelor’s Degree in Mechanical/ Electrical Engineering or relevant disciplines
• At least 5 years supervisory work experience in a service, repairs or maintenance function within the elevators industry
• Excellent stakeholders management, communication and interpersonal skills
• Ability to multitask, work under pressure and ensure deliverables within timeline
• A leader and a team player, enjoy fast and dynamic multicultural work environment

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.