Field Beauty Sales Consultant

Job Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

It is a great time to join CVS/pharmacy, the retail division of CVS Health, as America’s leading retail pharmacy with more than 8,000 stores and continuing to grow. As a company, CVS is committed to providing our customers with the newest in beauty- but we focus on purpose-driven service that puts the customer and their needs first. This is highlighted by our purpose-led CVS Beauty Mark initiative, designed to create new industry standards for post-production alteration of beauty imagery and encourage and promote authentic beauty imagery.

As a Beauty Sales Coordinator, you are excited about beauty and can help your teams translate their passion for beauty into sales and exceptional customer experiences. You will be the curator of the ultimate beauty experience in stores, ensuring all Beauty Sales Consultants have the skills and tools they need to drive sales growth, maximize customer engagement and elevate the execution of product promotions and events. This position is tasked with ensuring that all CVS Beauty Experience & Service initiatives and programs are consistently executed within your area.

Beauty Sales Coordinators report directly to the Senior Advisors of Beauty in their Division.
Essential Functions:

Sales Driver- Selling: (60%)

• Acts as the primary advocate for driving the entire Beauty & Personal Care business in each of their assigned doors.
• Leads the elevation of service by empowering all Beauty Sales Consultants to become beauty experts and increase Beauty & Personal Care multi-brand and category selling.
• Works closely with Store Management and Senior Advisors of Beauty (SAB) to set coaching priorities for the Beauty Sales Consultants teams to maximize sales in B&PC.
• Creates and monitors individual sales plans for each Beauty Sales Consultant to achieve monthly BE&S budget goals.
• Understands critical business drivers and uses business acumen to identify the needs of the local customer and utilizes this knowledge to drive sales in the store
• Adheres to regular, consistent store visit cadence and works directly with store teams.
• Creates comprehensive event execution plans that focus on driving featured product sales and promptly communicates event recaps.

Staff Development & Education: (20%)

• Owns the execution of brand/product education for all Beauty Sales Consultants and seeks out opportunities to expose the team to any additional learnings that will help drive sales.
• Must ensure all Beauty Sales Consultants complete required Beauty Experience & Service required training courses and ensure attendance in all field training sessions.
• Cultivates an environment of continuous learning for all Beauty Sales Consultants.
• Owns all events and education dissemination for Beauty Sales Consultants – which they leverage to increase traffic & drive sales for total CVS beauty.
• Works closely with SAB to set coaching priorities and goals for their Beauty Sales Consultants teams.

Execution Support: (20%)

• Supports Store Leadership in recruiting & hiring Beauty Sales Consultants for their assigned stores.
• Reviews and analyzes business performance & sales results to inspire teamwork to achieve sales goals.
• Communicates business & operational opportunities to store & district partners through consistent, thorough recaps.
• Instills the initiative to use all Retail technology provided, focusing on sales, education, and customer engagement.
• Reinforces & supports CVS Beauty business and marketing objectives with Beauty Sales Consultants and store teams.
• Ensure that all CVS tester sanitation, hazardous waste disposal, and product demo tool cleansing policies are executed in a timely and compliant manner.
• Coordinates & executes all corporate beauty events- GWP’s, Beauty Box events, and vendor-specific events. Accountable for event maximization by pre-planning inventory, team scheduling, sample distribution, and store team awareness.

Why You’ll Love Working Here!

• Exposure to the latest and greatest product in the industry through brand interaction, educational seminars, and more!
• Gratis. Everyone loves free samples! You will be overwhelmed with the number of great products you get to take home and try out.
• Fun-filled days at regional conferences. Brand partners and other colleagues will present and discuss new and upcoming products and educate on various initiatives.
• You will be helping our customers on their path to better health.

Required Qualifications

Education/Experience:

• 1-2 years in a leadership/supervisory position in a service-driven environment.
• 1-2 years of Beauty & Personal Care selling experience.
• Strong passion for beauty
• Ability to educate, coach, and develop a team.

Language Skills:

• Ability to read, write, and interpret general business information.
• Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management.
• In specific CVS districts, we require bilingual beauty teams that can speak to customers in both English and Spanish.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator and calculate percentages and ratios.
• Must be able to make change in American monetary units.
• Ability to utilize Microsoft Excel spreadsheets to organize, review and evaluate data.

Reasoning Ability:

• Work independently, with minimal supervision.
• Must be able to anticipate and solve problems.

Physical Demands:

• This position involves constant moving, talking, hearing, reaching, and standing. May involve standing for at least two consecutive hours.
• May involve lifting at least 30 lbs. May occasionally be required to stoop, kneel, crouch, and climb ladders.
• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:

• Strong leadership profile and excellent negotiation skills. Exceptional customer service skills. Goal-driven, with ability to multi-task.
• Must be creative in training of product knowledge and motivation of daily objectives.
• Must be creative and resourceful to execute in store events strategy.
• Ability to train, coach, and develop a team of highly successful associates. Enthusiastic, friendly, positive energy.
• Strong organizational skills and the ability to adapt quickly to changing priorities. Ability to anticipate and solve problems, act decisively and persist in the face of obstacles.
• Strong interpersonal skills, ability to empower and develop team, collaborate and function as a member of a team, ability to execute plans and strategies.
• Commitment to exemplifying the highest integrity and professional business standards

Work Hours:

• Ability to work a flexible schedule based on department and store/company needs, which may include nights, weekends, and holidays.

Preferred Qualifications:

• 1-2 years in a leadership/supervisory position in a service-driven environment. Cosmetics experience preferred.
• License in cosmetology or esthetics preferred
• Current knowledge of products and brands
• Physical Requirements-
  • Physical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and beauty consulting. Able to stoop, kneel or crouch, and able to reach or grasp objects, including objects on lower shelves.

Education:

• High School Diploma or equivalent Masters
• Bachelor Degree in Cosmetology or esthetics license

Pay Range

The typical pay range for this role is: $17.00 – $27.90.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health colleagues can initiate a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through myHR (1-888-694-7287, or through myLeave at myHR). If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.