Executive Director, Employee & Labor Relations

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We are seeking an Employee & Labor Relations Executive Director to support the CVS labor and employee relations function. The Executive Director will lead CVS Positive Employee Relations initiative across the enterprise. The successful candidate will have a demonstrated ability i) to quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; ii) to develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; iii) to influence leaders to win alignment, support, and change agents; and iv) to lead through modeling our HeartAtWork Behaviors. The Executive Director will possess significant employee and labor relations expertise, excellent judgment, and highly developed analytical and communication skills. The Executive Director will be a core member of the Employee & Labor Relations team and will report to the Assistant Vice President, Labor Relations.

The Employee & Labor Relations Executive Director can reside anywhere in the US, close to a major airport. Travel requirement is 55%.

Essential Responsibilities:

• Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
• Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment and leadership
• Project Management: Independently design, own, and lead successfully large-scale, company-wide projects that improve frontline employee experience
• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
• Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution
• Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
• Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks

Required Qualifications

• 10+ years of progressive labor and employee relations or human resources generalist experience
• Experience developing and leading initiatives
• Previous experience managing employee engagment challenges
• Candidate can reside anywhere in the US near a major airport; Travel up to 55%

Preferred Qualifications

• Advanced degree, JD, or other specialized training in labor/employee relations; or MBA or Masters in Human Resources

Education
Bachelor’s Degree required

Pay Range

The typical pay range for this role is:

$131,500.00 – $303,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/30/2024